A theory of application service provider (ASP) use from a client perspective

Authors:
Michael Alan Smith;Ram L. Kumar
Affiliations:
BIS/OM Department, UNC Charlotte, Belk College of Business, 9201 University City Blvd, Charlotte, NC;BIS/OM Department, UNC Charlotte, Belk College of Business, 9201 University City Blvd, Charlotte, NC
Venue:
Information and Management
Year:
2004

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Abstract

Since the late 1990s, "application service providers" (ASPs) have offered telecommunication-based application services. ASP use can be considered a type of IS outsourcing as well as the creation of an inter-organizational system, such as is created for electronic data interchange (EDI). We developed a theory of ASP adoption and use from the client's perspective based on analysis of primary and secondary data on ASP use and analysis of literature on IS outsourcing and EDI. We present a model and highlight similarities and differences between conventional IS outsourcing, ASP use, and EDI.