Applied multivariate statistics for the social sciences
Applied multivariate statistics for the social sciences
A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Determinants of information technology outsourcing: a cross-sectional analysis
Journal of Management Information Systems
Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
A transaction cost approach to outsourcing behavior: some empirical evidence
Information and Management
A two-level investigation of information systems outsourcing
Communications of the ACM
An expanded instrument for evaluating information system success
Information and Management
IT outsourcing as strategic partnering: the case of the UK inland revenue
European Journal of Information Systems
IS service performance: self-perceptions and user perceptions
Information and Management
Determinants of ASP Choice: An Integrated Perspective
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
Client Relationship Development for Application Service Providers: A Research Model
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
Evaluating the Application Service Provider (ASP) Business Model: The Challenge of Integration
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
ASP Strategic and Solutions for eProcurement Processes Offered by an eMarket
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 8 - Volume 8
A theory of application service provider (ASP) use from a client perspective
Information and Management
The effect of service quality and partnership on the outsourcing of information systems functions
Journal of Management Information Systems
International Journal of Information Management: The Journal for Information Professionals
Exploring a "Gap" Model of Information Services Quality
Information Resources Management Journal
Market reaction to application service provider (ASP) adoption: An empirical investigation
Information and Management
An exploratory study of the SCM practices and IT usage: an emerging market context
International Journal of Information Technology and Management
Strategic analysis of healthcare service quality using fuzzy AHP methodology
Expert Systems with Applications: An International Journal
Antecedents of application service continuance: A synthesis of satisfaction and trust
Expert Systems with Applications: An International Journal
An assessment of information systems service quality using SERVQUAL+
ACM SIGMIS Database
Expert Systems with Applications: An International Journal
Journal of Management Information Systems
An empirical investigation of factors affecting ubiquitous computing use and U-business value
International Journal of Information Management: The Journal for Information Professionals
Information and Management
Journal of Database Management
Journal of Management Information Systems
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An examination of the services offered by application service providers (ASPs) indicates that their current service quality needs to be improved to satisfy current and future clients. This study attempted to fulfill this need by identifying the dimensions of service quality for the ASP industry through both qualitative and quantitative approaches. As a result, seven dimensions were identified (features, availability, reliability, assurance, empathy, conformance, and security). In addition, an initial checklist was developed to help ASPs assess and diagnose their service quality performance. Some insights and implications to the ASP practitioners were also discussed.