Expert systems and fuzzy systems
Expert systems and fuzzy systems
Fuzzy set theory—and its applications (3rd ed.)
Fuzzy set theory—and its applications (3rd ed.)
A fuzzy preference-ranking model for a quality evaluation of hospital web sites: Research Articles
International Journal of Intelligent Systems
A two phase multi-attribute decision-making approach for new product introduction
Information Sciences: an International Journal
Data triangulation and web quality metrics: a case study in e-government
Information and Management
The impact of Web quality and playfulness on user acceptance of online retailing
Information and Management
Computer-aided machine-tool selection based on a Fuzzy-AHP approach
Expert Systems with Applications: An International Journal
A study of the service quality of general portals
Information and Management
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Using fuzzy TOPSIS method for evaluating the competitive advantages of shopping websites
Expert Systems with Applications: An International Journal
Supplier selection in electronic marketplaces using satisficing and fuzzy AHP
Expert Systems with Applications: An International Journal
Fuzzy application in service quality analysis: An empirical study
Expert Systems with Applications: An International Journal
An exploratory study into factors of service quality for application service providers
Information and Management
A framework for measuring the performance of service supply chain management
Computers and Industrial Engineering
Criteria for the Evaluation of a Cloud-Based Hospital Information System Outsourcing Provider
Journal of Medical Systems
A hybrid fuzzy group decision support framework for advanced-technology prioritization at NASA
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Calibrated fuzzy AHP for current bank account selection
Expert Systems with Applications: An International Journal
Expert Systems with Applications: An International Journal
Supplier selection using AHP methodology extended by D numbers
Expert Systems with Applications: An International Journal
A systematic approach for new service concept generation: Application of agent-based simulation
Expert Systems with Applications: An International Journal
A new type-2 fuzzy set of linguistic variables for the fuzzy analytic hierarchy process
Expert Systems with Applications: An International Journal
Benchmarking of service quality with data envelopment analysis
Expert Systems with Applications: An International Journal
Method for embedding context-sensitive information on “communicating textiles” via fuzzy AHP
Journal of Intelligent & Fuzzy Systems: Applications in Engineering and Technology
Hi-index | 12.06 |
Managers in the service sector are under pressure to demonstrate that their services are customer-focused and that continuous performance improvement is being delivered. It is essential that customer expectations are properly understood and measured under the constraints that organizations must manage. The majority of the work to date has attempted to use the SERVQUAL (service quality) methodology in an effort to measure service quality. In this study, firstly the concept and factors of service quality are examined. Then a fuzzy AHP (analytic hierarchy process) is structured to evaluate the proposed service quality framework. A case study in healthcare sector in Turkey is presented to clarify the methodology.