Exploring the factors associated with Web site success in the context of electronic commerce
Information and Management
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Exploring the Impact of Online Service Quality on Portal Site Usage
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 7 - Volume 7
Technology acceptance model for internet banking: an invariance analysis
Information and Management
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
Market Bundling Strategies in the Horizontal Portal Industry
International Journal of Electronic Commerce
Validating instruments in MIS research
MIS Quarterly
Proceedings of the Ergonomie et Informatique Avancee Conference
Quality in use model for web portals (QiUWeP)
ICWE'10 Proceedings of the 10th international conference on Current trends in web engineering
Strategic analysis of healthcare service quality using fuzzy AHP methodology
Expert Systems with Applications: An International Journal
The joint effect of framing and anchoring on internet buyers' decision-making
Electronic Commerce Research and Applications
How to Measure the QoS of a Web-based EHRs System: Development of an Instrument
Journal of Medical Systems
International Journal of Business Information Systems
Expert Systems with Applications: An International Journal
Computers in Human Behavior
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An Internet portal provides not only a linkage to Web sites but also an entry point to information services. To be successful, it needs to attract a large volume of visitors and consistently deliver a high level of service quality. However, we believe that the service quality of Internet portals, differentiated into business and general portals, should be measured by different instruments, as they are used for different purposes. We conducted two studies employing exploratory factor analysis and confirmatory factor analysis to identify an instrument to measure the service quality of general portals. The results indicated that the instrument is a four-factor model that includes adequacy of information, appearance, usability, and privacy and security. However, only the first two factors are significantly associated with customer satisfaction. Also, it was noted that Web page appearance was not significant for business portals but was for general portals.