Technology acceptance model for internet banking: an invariance analysis
Information and Management
An Evaluation of Cyber-Bookshops: The WebQual Method
International Journal of Electronic Commerce
A study of the service quality of general portals
Information and Management
Executing medical guidelines on the web: Towards next generation healthcare
Knowledge-Based Systems
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The quality of service (QoS) can be treated as a set of concepts whose satisfaction/dissatisfaction generates a global positive/negative vision about the service provided by any application. The different nature of the services and its features require an analysis of the factors that have the greatest influence on the users' opinion and, therefore, measuring the quality of service in each application requires a specific instrument. This paper will introduce an instrument to measure the QoS offered to users by a general Web application for Electronic Health Records (EHRs). The collection of opinions from a pilot sample and the performance of an explanatory factor analysis will bring together the factors that best sum up the quality of an EHRs application. Subsequently, a confirmatory factor analysis will be performed to make the study reliable and, as its name suggests, to confirm that indeed the structure of the instrument developed measures the QoS in accordance with the requirements of the users.