The measurement of end-user computing satisfaction
MIS Quarterly
The measurement of user information satisfaction
Communications of the ACM
Internet Users' Information Privacy Concerns (IUIPC): The Construct, the Scale, and a Causal Model
Information Systems Research
Beyond accuracy: what data quality means to data consumers
Journal of Management Information Systems
Development of measures of online privacy concern and protection for use on the Internet
Journal of the American Society for Information Science and Technology
Computers in Human Behavior
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
A Knowledge Management Success Model: Theoretical Development and Empirical Validation
Journal of Management Information Systems
Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model
International Journal of Electronic Commerce
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Internet social network communities: Risk taking, trust, and privacy concerns
Computers in Human Behavior
A study of the service quality of general portals
Information and Management
Validating instruments in MIS research
MIS Quarterly
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In recent years, a social networking service (SNS) not only thrives in digital content industries but also functions as a platform that focuses on facilitating the building of social interactions among people. Based on the DeLone and McLean model (2003), this study develops a modified model to examine the effect of the three website technology characteristics on user satisfaction, benefits of social interaction, and continuance usage. Based on a survey of 346 participants, the study uses a structural equation modeling (SEM) approach as the research model to investigate the above issues. The results provide an expanded understanding of the factors that measure SNS success. The results also indicate that system quality, information quality and privacy protection service had a significant effect on the continuance usage of a SNS in relation to user satisfaction and benefits of social interaction. In conclusion, implications of the research and practice are discussed, as well as future research directions; furthermore, research finding implies that psychological rather than technical factors are more important in digital content industries. Privacy protection and the increased benefits of social networking can ensure better website services.