A short-form measure of user information satisfaction: a psychometric evaluation and notes on use
Journal of Management Information Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Management Science
A model and instrument for measuring small business user satisfaction with information technology
Information and Management
An expanded instrument for evaluating information system success
Information and Management
Cost-Benefit Analysis in Information Systems Development and Operation
ACM Computing Surveys (CSUR)
The measurement of user information satisfaction
Communications of the ACM
Developing and validating an instrument for measuring user-perceived web quality
Information and Management
Knowledge manipulation activities: results of a Delphi study
Information and Management
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Examining the technology acceptance model using physician acceptance of telemedicine technology
Journal of Management Information Systems - Special section: Strategic and competitive information systems
General Perspectives on Knowledge Management: Fostering a Research Agenda
Journal of Management Information Systems
Validating instruments in MIS research
MIS Quarterly
Assessing and managing employee readiness for embracing e-business
Proceedings of the 2008 ACM SIGMIS CPR conference on Computer personnel doctoral consortium and research
Measuring the premium on common knowledge in computer-mediated coordination problems
Computers in Human Behavior
Journal of Information Science
The measurement of user satisfaction with question answering systems
Information and Management
Advances in Human-Computer Interaction
Computers in Human Behavior
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The shift from a product-based to a knowledge-based economy has resulted in an increased demand for knowledge workers who are capable of higher-order thinking and reasoning to solve intricate problems in the workplace. This requires organizations to introduce knowledge management systems (KMS) for employees and has fueled predictions and speculations about what makes KMS effective. Unfortunately, there are very few empirical studies that examine this issue. Thus, this paper develops a validated instrument to measure user satisfaction as a surrogate measure of KMS effectiveness. Based on a survey of 147 respondents practicing mostly in four international semiconductor manufacturing companies in the Hsin-Chu Science-based Industrial Park in Taiwan suggests a 16-item instrument that measures four dimensions of user satisfaction with knowledge management systems (USKMS) is well-validated. The instrument and comprehensive model proposed in this paper would be valuable to researchers and practitioners interested in designing, implementing, and managing knowledge management systems.