Defining the boundaries of computing across complex organizations
Critical issues in information systems research
The measurement of end-user computing satisfaction
MIS Quarterly
Why CSCW applications fail: problems in the design and evaluationof organizational interfaces
CSCW '88 Proceedings of the 1988 ACM conference on Computer-supported cooperative work
ICIS '89 Proceedings of the tenth international conference on Information Systems
Task-technology fit and individual performance
MIS Quarterly
Generative design rationale: beyond the record and replay paradigm
Design rationale
Considering an organization's memory
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
The measurement of user information satisfaction
Communications of the ACM
Strategic help in user interfaces for information retrieval
Journal of the American Society for Information Science and Technology
Common Knowledge: How Companies Thrive by Sharing What They Know
Common Knowledge: How Companies Thrive by Sharing What They Know
Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Coordinating for Flexibility in e-Business Supply Chains
Journal of Management Information Systems
Measuring the Performance of Information Systems: A Functional Scorecard
Journal of Management Information Systems
Journal of Management Information Systems
Journal of Management Information Systems
Organizational Knowledge Management: A Contingency Perspective
Journal of Management Information Systems
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
Performance-Centered Design of Knowledge-Intensive Processes
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Journal of Management Information Systems
Expert Systems with Applications: An International Journal
Understanding participant loyalty intentions in virtual communities
WSEAS Transactions on Information Science and Applications
Journal of Information Science
Adoption of the Semantic Web for overcoming technical limitations of knowledge management systems
Expert Systems with Applications: An International Journal
Journal of the American Society for Information Science and Technology
Developing a collective intelligence application for special education
Decision Support Systems
Moderating effects of localization differences on ERP use: A socio-technical systems perspective
Computers in Human Behavior
Computers in Human Behavior
An empirical investigation of employee portal success
The Journal of Strategic Information Systems
The three tiers architecture of knowledge flow and management activities
Information and Organization
The correlation between Wikipedia and knowledge sharing on job performance
Expert Systems with Applications: An International Journal
Measuring data warehousing success: an empirical investigation applying the DeLone and McLean model
International Journal of Data Analysis Techniques and Strategies
Discussions on semantic-based in decision support systems
ECC'11 Proceedings of the 5th European conference on European computing conference
Research on e-Government evaluation model based on the principal component analysis
Information Technology and Management
KES-AMSTA'11 Proceedings of the 5th KES international conference on Agent and multi-agent systems: technologies and applications
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Can Market Knowledge from Intermediaries Increase Sellers' Performance in On-Line Marketplaces?
International Journal of Electronic Commerce
Using latent topics to enhance search and recommendation in Enterprise Social Software
Expert Systems with Applications: An International Journal
Journal of Information Science
International Journal of Business Information Systems
Knowledge Management: Realizing Value through Governance
International Journal of Knowledge Management
Knowledge Management Process and Organizational Performance in SMEs
International Journal of Knowledge Management
Contributing Knowledge to Knowledge Repositories: Dual Role of Inducement and Opportunity Factors
Information Resources Management Journal
Construct Validity Assessment in IS Research: Methods and Case Example of User Satisfaction Scale
Journal of Organizational and End User Computing
International Journal of Knowledge Management
A Systemic Framework for Accelerating Collaboration-Centered Knowledge Management Strategy
International Journal of Strategic Information Technology and Applications
International Journal of Business Information Systems
International Journal of Business Information Systems
Visualising a knowledge mapping of information systems investment evaluation
Expert Systems with Applications: An International Journal
Determinants of knowledge management with information technology support impact on firm performance
Information Technology and Management
Computers in Human Behavior
Hi-index | 0.01 |
We examine a knowledge management (KM) success model that incorporates the quality of available knowledge and KM systems built to share and reuse knowledge such as determinants of users' perception of usefulness and user satisfaction with an organization's KM practices. Perceived usefulness and user satisfaction, in turn, affect knowledge use, which in our model is a measure of how well knowledge sharing and reuse activities are internalized by an organization. Our model includes organizational support structure as a contributing factor to the success of KM system implementation. Data collected from 150 knowledge workers from a variety of organizations confirmed 10 of 13 hypothesized relationships. Notably, the organizational support factors of leadership commitment, supervisor and coworker support, as well as incentives, directly or indirectly supported shared knowledge quality and knowledge use. In line with the proposed model, the study lends support to the argument that, in addition to KM systems quality, firms must pay careful attention to championing and goal setting as well as designing adequate reward systems for the ultimate success of these efforts. This is one of the first studies that encompasses both the supply (knowledge contribution) and demand (knowledge reuse) sides of KM in the same model. It provides more than anecdotal evidence of factors that determine successful KM system implementations. Unlike earlier studies that only deal with knowledge-sharing incentives or quality of shared knowledge, we present and empirically validate an integrated model that includes knowledge sharing and knowledge quality and their links to the desired outcome-namely, knowledge reuse.