Multivariate data analysis (4th ed.): with readings
Multivariate data analysis (4th ed.): with readings
An expanded instrument for evaluating information system success
Information and Management
Building Organizational Intelligence: A Knowledge Management Primer
Building Organizational Intelligence: A Knowledge Management Primer
The critical success factors for ERP implementation: an organizational fit perspective
Information and Management
An empirical investigation of KM styles and their effect on corporate performance
Information and Management
An empirical study of an informal knowledge repository in a medium-sized software consulting company
Proceedings of the 25th International Conference on Software Engineering
The Need for an Organizational Knowledge Management Strategy
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 4 - Volume 4
Understanding software project risk: a cluster analysis
Information and Management
KMPI: measuring knowledge management performance
Information and Management
Knowledge Management/Organizational Memory Success and Performance Measurements
HICSS '07 Proceedings of the 40th Annual Hawaii International Conference on System Sciences
A Knowledge Management Success Model: Theoretical Development and Empirical Validation
Journal of Management Information Systems
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
The Relevance of Integration for Knowledge Management Success: Conceptual and Empirical Findings
HICSS '09 Proceedings of the 42nd Hawaii International Conference on System Sciences
Knowledge Management in Theory and Practice
Knowledge Management in Theory and Practice
International Journal of Information Management: The Journal for Information Professionals
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The benefits of knowledge management are recognized mainly for the large organization. Small and medium-sized enterprises SMEs can also achieve the real benefits of KM. This paper investigates the relationship between the KM process and the organizational performance of SMEs. The objective of this paper is to assess the KM process and its relationship to different components of organizational performance in small and medium enterprise application service providers in Thailand. A survey approach was used with a sample of 81 respondents. The results show that knowledge organization, and retention and knowledge utilization improve individual performance, product performance, and overall organizational performance. Only knowledge organization and retention increases process performance. Knowledge dissemination influences customer satisfaction and reputation and cost reduction. These results demonstrate the benefits of the KM practices on the organizational performance in SMEs.