A systems thinking framework for knowledge management
Decision Support Systems - Knowledge management support of decision making
Knowledge management systems: issues, challenges, and benefits
Communications of the AIS
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Knowledge Management ¾ When Will People Management Enter the Debate?
HICSS '00 Proceedings of the 33rd Hawaii International Conference on System Sciences-Volume 3 - Volume 3
Maintaining knowledge management systems: A strategic imperative: Brief Communication
Journal of the American Society for Information Science and Technology
A Knowledge Management Success Model: Theoretical Development and Empirical Validation
Journal of Management Information Systems
Knowledge Management: An Organizational Capabilities Perspective
Journal of Management Information Systems
Knowledge Management Strategies: Toward a Taxonomy
Journal of Management Information Systems
Journal of Management Information Systems
Making strategy work: leading effective execution and change
Making strategy work: leading effective execution and change
Where to Look for Knowledge Management Success
HICSS '12 Proceedings of the 2012 45th Hawaii International Conference on System Sciences
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The purpose of this study is to examine how knowledge management strategies can be implemented effectively across divisions and what role change agents in the shape of so called 'knowledge ambassadors' can play in actively supporting knowledge sharing and effective integration of knowledge management strategies. Through a three year longitudinal participative case study the implementation of a knowledge management strategy is examined within the Danish Road Directorate and its seven geographically dispersed divisions. The results of the study reveal different steps and key activities in effective implementation of a knowledge management strategy and how knowledge ambassadors play a vital role in effective integration of knowledge management tools, continuous support of knowledge sharing practices and in developing a knowledge culture within the organisation. The contributions of this paper lie in the participative and longitudinal examination of effective knowledge management strategy implementation across geographically dispersed divisions and the introduction of knowledge ambassadors as a key success factor in knowledge management strategy integration.