Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Barriers to effective use of knowledge management systems in software engineering
Communications of the ACM
Research Commentary: The Next Wave of Nomadic Computing
Information Systems Research
Methodology for the implementation of knowledge management systems
Journal of the American Society for Information Science and Technology
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Most organizations have reported dismal returns on their investments in knowledge portals—Intranet Web sites aimed at enabling the storage and exchange of explicit knowledge artifacts. In our research, we were surprised to find that knowledge workers have for the most part abandoned the use of knowledge portals. Moreover, in cases where they do turn to knowledge portals they use it as a last resort. In this brief communication, we call attention both to research and practice to help transform current knowledge portals to ones that are more sensitive to the issues faced by practitioners. To this end, we will elaborate on the need to pay attention to maintenance of knowledge management portals. © 2005 Wiley Periodicals, Inc.