Engagement in E-Learning Opportunities: An Empirical Study on Patient Education using Expectation Confirmation Theory

Authors:
Hsin-Kai Chou;I-Chun Lin;Lin-Chung Woung;Ming-Tsu Tsai
Affiliations:
Department of Information Management, National Chung Cheng University, Chiayi County, Republic of China 62102;Department of Computer Science and Information Management, Hung Kuang University, Taichung, Republic of China 433;Taipei City Hospital, Taipei, Republic of China;Department of Nursing, Taipei County Hospital, Taipei City, Republic of China 106 and Taipei County Hospital, Taipei, Republic of China and Chihlee Institute of Technology, Taipei, Republic of Chi ...
Venue:
Journal of Medical Systems
Year:
2012

Citing 14
Cited 2

User acceptance of computer technology: a comparison of two theoretical models

Management Science
Measuring system usage: implications for IS theory testing

Management Science
An e-Learning Caregiving Program for Prostate Cancer Patients and Family Members

Journal of Medical Systems
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach

Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis

Information Systems Research
Can e-learning replace classroom learning?

Communications of the ACM - New architectures for financial services
An empirical investigation of decision-making satisfaction in web-based decision support systems

Decision Support Systems
Web Based Health Education, E-learning, for Weight Management

Journal of Medical Systems
Consumer behavior in online game communities: A motivational factor perspective

Computers in Human Behavior
A Knowledge Management Success Model: Theoretical Development and Empirical Validation

Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update

Journal of Management Information Systems
Acceptance of blog usage: The roles of technology acceptance, social influence and knowledge sharing motivation

Information and Management
Assessing the Quality of a Web-based Learning System for Nurses

Journal of Medical Systems
Understanding information systems continuance: an expectation-confirmation model

MIS Quarterly

Continuance acceptance of computer based assessment through the integration of user's expectations and perceptions

Computers & Education
Evaluating an online pharmaceutical education system for pharmacy interns in critical care settings

Computer Methods and Programs in Biomedicine

Quantified Score

Hi-index	0.00

Visualization

Abstract

Medical e-learning technology is widely employed to create an online platform for patients and healthcare providers alike. However, there are few studies that have investigated the reasons why some users reject e-learning technology usage after their initial experience. This study was conducted with the aim to better understand the factors leading to patients' continued usage of e-learning technologies. The theoretical foundation was based on the expectation-confirmation theory (ECT). The questionnaire survey was conducted during a two-month period and covered a total sample of 281 outpatients in a regional-teaching hospital. We found that the intention to continue e-learning usage was significantly related to patients' education level, expectation, perceived performance, confirmation and satisfaction. The use of this ECT model may provide administrators in the healthcare industry insights into the implementation of e-learning technologies. This research also opens up a new direction and enhances the completeness of related researches in the fields of medical informatics and health education.