The measurement of end-user computing satisfaction
MIS Quarterly
The relation between user satisfaction, usage of information systems and performance
Information and Management
Improving knowledge intensive processes through an enterprise knowledge medium
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
The measurement of user information satisfaction
Communications of the ACM
Social Networks: From the Web to the Enterprise
IEEE Internet Computing
The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
Evaluating Telemedicine Systems Success: A Revised Model
HICSS '03 Proceedings of the 36th Annual Hawaii International Conference on System Sciences (HICSS'03) - Track 6 - Volume 6
An empirical investigation of decision-making satisfaction in web-based decision support systems
Decision Support Systems
The Asymmetric Effect of Website Attribute Performance on Satisfaction: An Empirical Study
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 07
Factors Affecting the Loyal Use of Knowledge Management Systems
HICSS '05 Proceedings of the Proceedings of the 38th Annual Hawaii International Conference on System Sciences - Volume 08
An empirical test of the DeLone-McLean model of information system success
ACM SIGMIS Database
Developing an integration architecture for process portals
European Journal of Information Systems - Special issue: Making enterprise systems work
Determining Success for Different Website Goals
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 06
Critical Success Factors of Implementing Enterprise Portals
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 08
A methodology for construct development in MIS research
European Journal of Information Systems - Special section: PACIS 2004
Journal of Management Information Systems
Measuring KMS success: a respecification of the DeLone and McLean's model
Information and Management
A Knowledge Management Success Model: Theoretical Development and Empirical Validation
Journal of Management Information Systems
Journal of Management Information Systems
Measuring the Performance of Information Systems: A Functional Scorecard
Journal of Management Information Systems
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
The impact of process standardization on business process outsourcing success
Information Systems Frontiers
An empirical roadmap for intranet evolution
International Journal of Information Management: The Journal for Information Professionals
Corporate portals: a literature review of a new concept in Information Management
International Journal of Information Management: The Journal for Information Professionals
The corporate portal as information infrastructure: towards a framework for portal design
International Journal of Information Management: The Journal for Information Professionals
Corporate portal: a tool for knowledge management synchronization
International Journal of Information Management: The Journal for Information Professionals
User Developed Applications and Information Systems Success: A Test of DeLone and McLean's Model
Information Resources Management Journal
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Telematics and Informatics
International Journal of Human-Computer Studies
International Journal of Business Information Systems
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Employee portals are utilized by many companies to improve companies' information exchange, communication, and employee collaboration, as well as to better support their business processes. Owing to limited IT budgets and the need to justify investments in employee portals, assessing the benefits of these is an important field in research and practice. Thus, the purpose of this study is to gain a better understanding of employee portal success. We introduce a theoretical model for this that is based on the DeLone and McLean IS Success Model. Furthermore, we develop hypotheses regarding the associations between different models' success dimensions and test them using more than 10,000 employees' responses collected in a survey of 22 companies. Our results indicate that besides the factors contributing to IS success in general, other success dimensions - like the quality of the collaboration and process support - have to be considered when aiming for a successful employee portal. The study's findings make it possible for practitioners to understand the levers with which to improve their employee portals. By empirically validating a comprehensive success model for employee portals, the study's results advance theoretical development in the area of collaboration-centered systems and present a basis for further research in this field.