An experimental investigation of web-based information systems success in the context of electronic commerce

  • Authors:

  • Edward J. Garrity;Bonnie Glassberg;Yong Jin Kim;G. Lawrence Sanders;Seung Kyoon Shin

  • Affiliations:

  • Information Systems Department, Canisius College, Buffalo, New York;Department of Decision Sciences and MIS, Miami University, Oxford, Ohio;School of Management, State University of New York at Binghamton, Binghamton, New York;Department of Management Science and Systems, Jacobs Management Center, State University of New York at Buffalo, Buffalo, New York;College of Business Administration, University of Rhode Island, Kingston, RI

  • Venue:
  • Decision Support Systems
  • Year:
  • 2005

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Abstract

In this paper, we examined Web-based information systems (WIS) success and focused on User Satisfaction in the context of a consumer purchasing decision. The results indicate strong support for the research model consisting of three fundamental User Satisfaction components: Task Support Satisfaction (TSS), Decision Support Satisfaction (DSS), and Interface Satisfaction. The model explains approximately 50% of the variance in users' intention to use Web-based information systems. It is concluded that Decision Support Satisfaction plays an important role in Web-based information systems success. In light of these findings, implications for theory and practice are discussed.