Behavioral intention formation in knowledge sharing: examining the roles of extrinsic motivators, social-psychological factors, and organizational climate

  • Authors:

  • Gee-Woo Bock;Robert W. Zmud;Young-Gul Kim;Jae-Nam Lee

  • Affiliations:

  • Department of Information Systems,School of Computing, National University of Singapore, Singapore, Singapore;Michael F. Price College of Business, University of Oklahoma, Norman, OK;Graduate School of Management, Korea Advanced Institute of Science and Technology, Dongdaemoon, Seoul, Korea;School of Business IT, Kookmin University, Seoul, Korea and City University of Hong Kong, Kowloon Tong, Hong Kong

  • Venue:
  • MIS Quarterly
  • Year:
  • 2005

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Abstract

Individuals' knowledge does not transform easily into organizational knowledge even with the implementation of knowledge repositories. Rather, individuals tend to hoard knowledge for various reasons. The aim of this study is to develop an integrative understanding of the factors supporting or inhibiting individuals' knowledge-sharing intentions. We employ as our theoretical framework the theory of reasoned action (TRA), and augment it with extrinsic motivators, social-psychological forces and organizational climate factors that are believed to influence individuals' knowledge- sharing intentions. Through a field survey of 154 managers from 27 Korean organizations, we confirm our hypothesis that attitudes toward and subjective norms with regard to knowledge sharing as well as organizational climate affect individuals' intentions to share knowledge. Additionally, we find that anticipated reciprocal relationships affect individuals' attitudes toward knowledge sharing while both sense of self-worth and organizational climate affect subjective norms. Contrary to common belief, we find anticipated extrinsic rewards exert a negative effect on individuals' knowledge-sharing attitudes.