The Cathedral and the Bazaar
Research Commentary: Technology-Mediated Learning--A Call for Greater Depth and Breadth of Research
Information Systems Research
Wikinomics: How Mass Collaboration Changes Everything
Wikinomics: How Mass Collaboration Changes Everything
Enabling Customer-Centricity Using Wikis and the Wiki Way
Journal of Management Information Systems
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
On the Inequality of Contributions to Wikipedia
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Harnessing the wisdom of crowds in wikipedia: quality through coordination
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Coordination in collective intelligence: the role of team structure and task interdependence
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Beyond Wikipedia: coordination and conflict in online production groups
Proceedings of the 2010 ACM conference on Computer supported cooperative work
Factors affecting shapers of organizational wikis
Journal of the American Society for Information Science and Technology
Proceedings of the 17th ACM international conference on Supporting group work
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In this article, the author presents the results of a two-phase, multimethod study of wiki-based collaboration in an attempt to better understand how peer-produced collaboration is done well in wiki environments. Phase 1 involves an in-depth case study of the collaborative processes surrounding the development of the Wikipedia article on the 2007 Virginia Tech massacre. The rich data collected are used to develop an initial set of testable hypotheses of factors that enhance the quality of peer-produced information in wiki environments. Phase 2 tests these theories through a quantitative analysis of the collaborative features associated with 188 similar articles that Wikipedia considered for recognition as their best (i.e., the top 0.1%). Four collaborative features are examined for their effects on quality: volume of contributor activity, type of contributor activity, number of anonymous contributors, and top contributor experience. Volume of contributor activity is the only feature that is unsupported, a particularly interesting result because previous literature connects that factor most clearly to success in wiki-based collaboration. Implications are discussed.