Information Systems Research
A Multiple Attribute Utility Theory Approach to Ranking and Selection
Management Science
Out of Sight, Out of Sync: Understanding Conflict in Distributed Teams
Organization Science
Talk to me: foundations for successful individual-group interactions in online communities
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Regression Modeling Strategies
Regression Modeling Strategies
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
Enabling Customer-Centricity Using Wikis and the Wiki Way
Journal of Management Information Systems
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Harnessing the wisdom of crowds in wikipedia: quality through coordination
Proceedings of the 2008 ACM conference on Computer supported cooperative work
A multimethod study of information quality in wiki collaboration
ACM Transactions on Management Information Systems (TMIS)
Groundswell, Expanded and Revised Edition: Winning in a World Transformed by Social Technologies
Groundswell, Expanded and Revised Edition: Winning in a World Transformed by Social Technologies
Knowledge Collaboration in Online Communities
Organization Science
Network Positions and Contributions to Online Public Goods: The Case of Chinese Wikipedia
Journal of Management Information Systems
Analyzing Social Media for Corporate Reputation Management: How Firms Can Improve Business Agility
International Journal of Business Intelligence Research
Analyzing Social Media for Corporate Reputation Management: How Firms Can Improve Business Agility
International Journal of Business Intelligence Research
Social Science Computer Review
The Journal of Strategic Information Systems
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Firms increasingly turn to online communities to create valuable information. These communities are empowered by new information technology-enabled collaborative tools, tools such as blogs, wikis, and social networks. Collaboration on these platforms is characterized by considerable membership turnover, which could have significant effects on collaborative outcomes. We hypothesize that membership retention relates in a curvilinear fashion to effective collaboration: positively up to a threshold and negatively thereafter. The longitudinal history of 2,065 featured articles on Wikipedia offers support for this hypotheses: Contributions from a mixture of new and experienced participants both increases the likelihood that an article will be promoted to featured article status and decreases the risk it will be demoted after having been promoted. These findings imply that, contrary to many of the assumptions in previous research, participant retention does not have a strictly positive effect on emerging collaborative environments. Further analysis of our data provides empirical evidence that knowledge creation and knowledge retention are actually distinct phases of community-based peer production, and that communities may on average experience more turnover than ideal during the knowledge retention phase.