A longitudinal study of spreadsheet program use
Journal of Management Information Systems - Special Issue: Decision Support and Knowledge-based Systems
The measurement of end-user computing satisfaction
MIS Quarterly
Use and productivity in personal computing
ICIS '89 Proceedings of the tenth international conference on Information Systems
Determining information system usage: some issues and examples
Information and Management
Explaining the role of user participation in information system use
Management Science
Task-technology fit and individual performance
MIS Quarterly
Measuring system usage: implications for IS theory testing
Management Science
Understanding user evaluations of information systems
Management Science
The consequences of information technology acceptance on subsequent individual performance
Information and Management
What we know about spreadsheet errors
Journal of End User Computing - End User Development
Material matters: assessing the effectiveness of materials management IS
Information and Management
Developing a multidimensional measure of system-use in an organizational context
Information and Management
European Journal of Information Systems - Special issue on information systems evaluaiton
Extracting usability information from user interface events
ACM Computing Surveys (CSUR)
Extending the technology acceptance model: the influence of perceived user resources
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Measuring Business Value of Information Technologies
Measuring Business Value of Information Technologies
Assessing User Competence: Conceptualization and Measurement
Information Systems Research
Generalizing Generalizability in Information Systems Research
Information Systems Research
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
Explaining IS continuance in environments where usage is mandatory
Computers in Human Behavior
Thar's gold in them thar constructs
ACM SIGMIS Database
The Role of Information Systems Resources in ERP Capability Building and Business Process Outcomes
Journal of Management Information Systems
Examining Trust in Information Technology Artifacts: The Effects of System Quality and Culture
Journal of Management Information Systems
Towards new metrics for multitasking behavior
CHI '09 Extended Abstracts on Human Factors in Computing Systems
School leaders, ICT competence and championing innovations
Computers & Education
International Journal of Human-Computer Studies
Success of government e-service delivery: does satisfaction matter?
EGOV'10 Proceedings of the 9th IFIP WG 8.5 international conference on Electronic government
Computers in Human Behavior
Managing culture creep: Toward a strategic model of user IT culture
The Journal of Strategic Information Systems
Knowledge Management Competence for Enterprise System Success
The Journal of Strategic Information Systems
Electronic Commerce Research and Applications
Measuring multitasking behavior with activity-based metrics
ACM Transactions on Computer-Human Interaction (TOCHI)
Trust in a specific technology: An investigation of its components and measures
ACM Transactions on Management Information Systems (TMIS)
The influence of product integration on online advertising effectiveness
Electronic Commerce Research and Applications
The change in user and IT dynamics: Blogs as IT-enabled virtual self-presentation
Computers in Human Behavior
The success of corporate wiki systems: an end user perspective
Proceedings of the 7th International Symposium on Wikis and Open Collaboration
Decision-making in-socio and in-situ: Facilitation in virtual worlds
Decision Support Systems
Designing business-intelligence tools with value-driven recommendations
DESRIST'10 Proceedings of the 5th international conference on Global Perspectives on Design Science Research
Innovation impacts of using social bookmarking systems
MIS Quarterly
Proceedings of the 50th annual conference on Computers and People Research
Validating the IS-impact model at queensland university of technology (QUT): part A
ISIICT'09 Proceedings of the Third international conference on Innovation and Information and Communication Technology
Network effects in technology acceptance: Laboratory experimental evidence
International Journal of Information Management: The Journal for Information Professionals
Examining the antecedents of work connectivity behavior during non-work time
Information and Organization
Towards an integrated model of IT acceptance in healthcare
Decision Support Systems
Electronic Commerce Research and Applications
Information Technology and Management - Special issue on New Theories and Methods for Technology Adoption Research
Information Systems Use: Construct conceptualization and scale development
Computers in Human Behavior
Acceptance of post-adoption unanticipated is usage: towards a taxonomy
ACM SIGMIS Database
Predicting users' return to virtual worlds: a social perspective
Information Systems Journal
Online information product design: The influence of product integration on brand extension
Decision Support Systems
Valuing Knowledge-Based Initiatives: What We Know and What We Don't Know
International Journal of Knowledge Management
A Preliminary Classification of Usage Measures in Information System Acceptance: A Q-Sort Approach
International Journal of Technology Diffusion
Journal of Management Information Systems
MIS Quarterly
The Journal of Strategic Information Systems
Proceedings of the 13th International Conference on Knowledge Management and Knowledge Technologies
International Journal of Business Information Systems
Computers in Human Behavior
User expertise in contemporary information systems: Conceptualization, measurement and application
Information and Management
Effects of cognitive and social factors on system utilization and performance outcomes
Information and Management
Impact of different conceptualisations of system use on Facebook continuance
International Journal of Web Based Communities
International Journal of Information Management: The Journal for Information Professionals
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Although DeLone, McLean, and others insist that system usage is a key variable in information systems research, the system usage construct has received little theoretical scrutiny, boasts no widely accepted definition, and has been operationalized by a diverse set of unsystematized measures. In this article, we present a systematic approach for reconceptualizing the system usage construct in particular nomological contexts. Comprising two stages, definition and selection, the approach enables researchers to develop clear and valid measures of system usage for a given theoretical and substantive context. The definition stage requires that researchers define system usage and explicate its underlying assumptions. In the selection stage, we suggest that system usage be conceptualized in terms of its structure and function. The structure of system usage is tripartite, comprising a user, system, and task, and researchers need to justify which elements of usage are most relevant for their study. In terms of function, researchers should choose measures for each element (i.e., user, system, and/or task) that tie closely to the other constructs in the researcher's nomological network. To provide evidence of the viability of the approach, we undertook an empirical investigation of the relationship between system usage and short-run task performance in cognitively engaging tasks. The results support the benefits of the approach and show how an inappropriate choice of usage measures can lead researchers to draw opposite conclusions in an empirical study. Together, the approach and the results of the empirical investigation suggest new directions for research into the nature of system usage, its antecedents, and its consequences.