The measurement of end-user computing satisfaction
MIS Quarterly
Rethinking the concept of user involvement
MIS Quarterly
User-tailorable systems: pressing the issues with buttons
CHI '90 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
There's no place like home: continuing design in use
Design at work
Experiments with Oval: a radically tailorable tool for cooperative work
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Determining information system usage: some issues and examples
Information and Management
User participation in system development revisited
Information and Management
The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
The sciences of the artificial (3rd ed.)
The sciences of the artificial (3rd ed.)
Supporting Cooperation through Customisation: The Tviews Approach
Computer Supported Cooperative Work
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
ICIS '00 Proceedings of the twenty first international conference on Information systems
The future of diffusion research
ACM SIGMIS Database - Special issue on adoption, diffusion, and infusion of IT
Information Systems Research
Designed for unanticipated use: common artefacts as design principle for CSCW applications
GROUP '03 Proceedings of the 2003 international ACM SIGGROUP conference on Supporting group work
Making a Difference: Organization as Design
Organization Science
Work-arounds, Make-work, and Kludges
IEEE Intelligent Systems
Reconceptualizing System Usage: An Approach and Empirical Test
Information Systems Research
Enacting Integrated Information Technology: A Human Agency Perspective
Organization Science
The DeLone and McLean Model of Information Systems Success: A Ten-Year Update
Journal of Management Information Systems
A theoretical framework for knowledge transfer in process redesign
ACM SIGMIS Database
| Hi-index | 0.00 |
Information Systems (IS), as social artifacts, are open to interpretation during use. This flexibility creates opportunities for individuals to use systems in unanticipated ways to better fit particular tasks. Yet such unanticipated usage is counter to the use of IS as vehicles for managerial control and ensuring consistency in transaction processing across organizations. To effectively manage this tension a structured appreciation of post-adoption IS usage in its social context is required. Through a case study of users in a large Australian accommodation chain we develop a taxonomy of system usage, exploring unanticipated usage to meet workplace demands, its underlying motivations, implications for transaction processing consistency and ultimately operational and/or managerial decision making.