A quantitative theory of human-computer interaction
Interfacing thought: cognitive aspects of human-computer interaction
Task-related knowledge structures: analysis, modelling and application
Proceedings of the Fourth Conference of the British Computer Society on People and computers IV
The transfer of cognitive skill
The transfer of cognitive skill
Information technology and organisational change
Information technology and organisational change
The mechanisms of analogical learning
Similarity and analogical reasoning
Process innovation: reengineering work through information technology
Process innovation: reengineering work through information technology
Reengineering: business change of mythic proportions?
MIS Quarterly
Trends in end-user training: a research agenda
SIGCPR '98 Proceedings of the 1998 ACM SIGCPR conference on Computer personnel research
Creating a knowledge management architecture for business process change
SIGCPR '99 Proceedings of the 1999 ACM SIGCPR conference on Computer personnel research
The process recombinator: a tool for generating new business process ideas
ICIS '99 Proceedings of the 20th international conference on Information Systems
ACM Transactions on Information Systems (TOIS)
Process Knowledge Management with Traceability
IEEE Software
Representing and Maintaining Process Knowledge for Large-Scale Systems Development
IEEE Expert: Intelligent Systems and Their Applications
Business Process Knowledge Modelling: Method and Tool
DEXA '02 Proceedings of the 13th International Workshop on Database and Expert Systems Applications
An XML-based process definition language for integrated process management
Computers in Industry
Insight into mental models of novice Internet searchers
Communications of the ACM - A game experience in every application
On Managerial Incentives for Process Knowledge Capture and Use
HICSS '01 Proceedings of the 34th Annual Hawaii International Conference on System Sciences ( HICSS-34)-Volume 3 - Volume 3
Improving Learning Transfer in Organizations
Improving Learning Transfer in Organizations
Organizing Business Knowledge: The MIT Process Handbook
Organizing Business Knowledge: The MIT Process Handbook
Modelling business processes and enterprise activities at the knowledge level
Artificial Intelligence for Engineering Design, Analysis and Manufacturing
ACM Transactions on Computer-Human Interaction (TOCHI)
Queue - Workflow Systems
Business process change and organizational performance: exploring an antecedent model
Journal of Management Information Systems - Special section: The impacts of business process change on organizational performance
Special section: toward a theory of business process change management
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Strategies for business process reengineering: evidence from field studies
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Business process redesign: tactics for managing radical change
Journal of Management Information Systems - Special section: Toward a theory of business process change management
The implementation of business process reengineering
Journal of Management Information Systems - Special section: Toward a theory of business process change management
Learning to Implement Enterprise Systems: An Exploratory Study of the Dialectics of Change
Journal of Management Information Systems
Acceptance of post-adoption unanticipated is usage: towards a taxonomy
ACM SIGMIS Database
Hi-index | 0.00 |
Business process redesign has become commonplace in today's organizations. A frequently overlooked consequence of process redesign is the learning barriers it creates for individuals who have to change the way they perform their work tasks. One way to overcome these barriers is through a process of knowledge transfer, wherein individuals apply their knowledge of existing work tasks to learn new work tasks. While transfer may facilitate learning through reuse of existing knowledge, it may also impede learning. Drawing on theories of task knowledge and analogical learning, this paper presents a task script framework and associated research propositions for knowledge transfer in process redesign. The framework is illustrated in the context of a real-world example, and implications for research and practice are discussed.