Analyzing due process in the workplace
COCS '86 Proceedings of the third ACM-SIGOIS conference on Office information systems
Understanding Software Maintenance Work
IEEE Transactions on Software Engineering
Defining the boundaries of computing across complex organizations
Critical issues in information systems research
Automated welfare client-tracking and service integration: the political economy of computing
Communications of the ACM
Implementation: The Key to Successful Information Systems
Implementation: The Key to Successful Information Systems
Computers in Welfare: The MIS-Match
Computers in Welfare: The MIS-Match
Material Requirements Planning: The New Way of Life in Production and Inventory Management
Material Requirements Planning: The New Way of Life in Production and Inventory Management
Simple Systems, Complex Environments; Hospital Financial Information Systems
Simple Systems, Complex Environments; Hospital Financial Information Systems
The social dynamics of routine computer use in complex organizations (work, management, sociology)
The social dynamics of routine computer use in complex organizations (work, management, sociology)
Problems in modelling tasks and task views
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Disaligning macro, meso and micro due process: a case study of office automation in Quebec colleges
COCS '88 Proceedings of the ACM SIGOIS and IEEECS TC-OA 1988 conference on Office information systems
Large-scale concurrent computing in artificial intelligence research
C3P Proceedings of the third conference on Hypercube concurrent computers and applications - Volume 2
The USC system factory project
ACM SIGSOFT Software Engineering Notes
Work structures and shifts: an empirical analysis of software specification teamwork
ICSE '89 Proceedings of the 11th international conference on Software engineering
C-TODOS: an automatic tool for office system conceptual design
ACM Transactions on Information Systems (TOIS)
Cooperative support for computer work: a social perspective on the empowering of end users
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
User support: illustrating computer use in collaborative work contexts
CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
An actor dependency model of organizational work: with application to business process reengineering
COCS '93 Proceedings of the conference on Organizational computing systems
Modeling medical work: on some problems of expert systems in medicine
ACM SIGBIO Newsletter
CSCW '94 Proceedings of the 1994 ACM conference on Computer supported cooperative work
Exceptions and exception handling in computerized information processes
ACM Transactions on Information Systems (TOIS)
The information technology interaction model: a foundation for the MBA core course
MIS Quarterly - Special issue on IS curricula and pedagogy
Priority workshops: springboard for user participation in redesign activities
COCS '95 Proceedings of conference on Organizational computing systems
DIS '97 Proceedings of the 2nd conference on Designing interactive systems: processes, practices, methods, and techniques
Infrastructure management as cooperative work: implications for systems design
GROUP '97 Proceedings of the international ACM SIGGROUP conference on Supporting group work: the integration challenge
On designing intelligent hypertext systems for information management in software engineering
HYPERTEXT '87 Proceedings of the ACM conference on Hypertext
Accumulating and Coordinating: Occasions for Information Technologies in Medical Work
Computer Supported Cooperative Work
The Organisation in Ethnography –A Discussion of Ethnographic Fieldwork Programs in CSCW
Computer Supported Cooperative Work
Techniques for Supporting Dynamic and Adaptive Workflow
Computer Supported Cooperative Work
Framing design: a social process view of information system development
ICIS '98 Proceedings of the international conference on Information systems
Coping with errors: the importance of process data in robust sociotechnical systems
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
How can cooperative work tools support dynamic group process? bridging the specificity frontier
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Unpacking a Timesheet: Formalisation andRepresentation
Computer Supported Cooperative Work
Organisational implementation: a complex but under-recognised aspect of information-system design
Proceedings of the second Nordic conference on Human-computer interaction
IT and organizational change in digital economies: a socio-technical approach
ACM SIGCAS Computers and Society
Trends in Cooperative Distributed Problem Solving
IEEE Transactions on Knowledge and Data Engineering
A Knowledge-Based Environment for Modeling and Simulating Software Engineering Processes
IEEE Transactions on Knowledge and Data Engineering
Organization Self-Design of Distributed Production Systems
IEEE Transactions on Knowledge and Data Engineering
A Patchwork Planet Integration and Cooperation in Hospitals
Computer Supported Cooperative Work
Infrastructure Management as Cooperative Work: Implications for Systems Design
Computer Supported Cooperative Work
Journal of the American Society for Information Science and Technology
Journal of the American Society for Information Science and Technology
Infrastructure and ethnographic practice: working on the fringes
Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
Work-arounds, Make-work, and Kludges
IEEE Intelligent Systems
Communication and coordination in the virtual office
Journal of Management Information Systems - Special section: Managing virtual workplaces and teleworking with information technology
ECSCW'91 Proceedings of the second conference on European Conference on Computer-Supported Cooperative Work
On distribution, drift and the electronic medical record: some tools for a sociology of the formal
ECSCW'97 Proceedings of the fifth conference on European Conference on Computer-Supported Cooperative Work
From Findings to Theories: Institutionalizing Social Informatics
The Information Society
Threats or threads: from usable security to secure experience?
Proceedings of the 5th Nordic conference on Human-computer interaction: building bridges
Proceedings of the ACM 2009 international conference on Supporting group work
Towards a design theory for online communities
Proceedings of the 4th International Conference on Design Science Research in Information Systems and Technology
Social knowledge and social action: heterogeneity in practice
IJCAI'93 Proceedings of the 13th international joint conference on Artifical intelligence - Volume 1
Multiple approaches to multiple agent problem solving
IJCAI'91 Proceedings of the 12th international joint conference on Artificial intelligence - Volume 1
Ecological framework of information interactions and information infrastructures
Journal of Information Science
Local assimilation of an enterprise system: Situated learning by means of familiarity pockets
Information and Organization
The Role of Integration in Health-Based Information Infrastructures
Computer Supported Cooperative Work
Proceedings of the 22nd Conference of the Computer-Human Interaction Special Interest Group of Australia on Computer-Human Interaction
Artefactual Multiplicity: A Study of Emergency-Department Whiteboards
Computer Supported Cooperative Work
International Journal of Human-Computer Studies
Interacting with infrastructure: a case for breaching experiments in home computing research
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Electronic medication management: a socio - technical change process in clinical practice
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
The family resemblance of technologically mediated work practices
Information and Organization
Acceptance of post-adoption unanticipated is usage: towards a taxonomy
ACM SIGMIS Database
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Information Processing and Management: an International Journal
Proceedings of the 3rd International Conference on Human Computer Interaction
Constructing CSCW: The First Quarter Century
Computer Supported Cooperative Work
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Most computing serves as a resource or tool to support other work: performing complex analyses for engineering projects, preparing documents, or sending electronic mail using office automation equipment, etc. To improve the character, quality, and ease of computing work, we must understand how automated systems actually are integrated into the work they support. How do people actually adapt to computing as a resource? How do they deal with the unreliability in hardware, software, or operations; data inaccuracy; system changes; poor documentation; inappropriate designs; etc.; which are present in almost every computing milieu, even where computing is widely used and considered highly successful? This paper presents some results of a detailed empirical study of routine computer use in several organizations. We present a theoretical account of computing work and use it to explain a number of observed phenomena, such as:How people knowingly use “false” data to obtain desired analytical results by tricking their systems.How organizations come to rely upon complex, critical computer systems despite significant, recurrent, known errors and inaccurate data.How people work around inadequate computing systems by using manual or duplicate systems, rather than changing their systems via maintenance or enhancement.In addition, the framework for analyzing computing and routine work presented here proves useful for representing and reasoning about activity in multiactor systems in general, and in understanding how better to integrate organizations of people and computers in which work is coordinated.