User support: illustrating computer use in collaborative work contexts

  • Authors:
  • Rittta Hellman

  • Affiliations:
  • University of Turku, Department of Computer Science, Knowledge and Work Project Group, DataCity, SF-20520 Turku, Finland

  • Venue:
  • CSCW '90 Proceedings of the 1990 ACM conference on Computer-supported cooperative work
  • Year:
  • 1990

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Abstract

It is relevant for the users of a computerized information system to perceive the organizational context of collaborative work and corresponding information processes. It is possible to reflect these in a context support system. In order to demonstrate this, a theoretical framework for the realization of such support systems is presented. A context support system can be built around four types of module: 1) images of information media, 2) descriptions of jobs composed of task lattices, 3) illustrations of physical work units, and 4) visualizations of databases. The general module structures as well as some examples are presented. Both the framework and the examples are built around the idea of hypermedia as a potential environment of implementation.