The control revolution: technological and economic origins of the information society
The control revolution: technological and economic origins of the information society
Managing organizational innovation: the evolution from word processing to office information systems
Managing organizational innovation: the evolution from word processing to office information systems
The integration of computing and routine work
ACM Transactions on Information Systems (TOIS) - Special issue: selected papers from the conference on office information systems
Knowledge Management and Virtual Organizations
Knowledge Management and Virtual Organizations
The Pursuit of Organizational Intelligence: Decisions and Learning in Organizations
The Pursuit of Organizational Intelligence: Decisions and Learning in Organizations
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Organizational Learning: Creating, Retaining, and Transferring Knowledge
Information Management for the Intelligent Organization
Information Management for the Intelligent Organization
A Nation Transformed by Information: How It Has Shaped the United States from Colonial Times to the Present
Journal of Management Information Systems - Special issue: Impacts of information technology investment on organizational performance
Leveraging Tacit Organizational Knowledge
Journal of Management Information Systems
General Perspectives on Knowledge Management: Fostering a Research Agenda
Journal of Management Information Systems
Toward a Theory of Knowledge Reuse: Types of Knowledge Reuse Situations and Factors in Reuse Success
Journal of Management Information Systems
Situated Learning and the Situated Knowledge Web: Exploring the Ground Beneath Knowledge Management
Journal of Management Information Systems
Exploring Perceptions of Organizational Ownership of Information and Expertise
Journal of Management Information Systems
The emerging discourse of knowledge management: a new dawn for information science research?
Journal of Information Science
Democratic theory in library information science: Toward an emendation
Journal of the American Society for Information Science and Technology
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One form of knowledge management is the use of measures, to foster learning, to transform individual tacit understanding to shared explicit sensemaking, to evaluate and improve processes and customer service, and even to rationalize and control organizational activities and workers. This article summarizes and applies four theoretical approaches-- organizational learning, sense-making, quality management, and critical theory--to explore how measures are constructed, interpreted, and used within organizational settings as forms of knowledge management. The primary principles, the role of communication, and the role of measures are summarized for each approach. The article ends by discussing some implications of measures in general and this multitheoretic conceptualization of measures in particular for knowledge management.