Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
Personalized information delivery: an analysis of information filtering methods
Communications of the ACM - Special issue on information filtering
Communications of the ACM
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Tacit Knowledge in Organizations
Tacit Knowledge in Organizations
Information Space
The State of the Art in Text Filtering
User Modeling and User-Adapted Interaction
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
Journal of Management Information Systems - Special section: Exploring the outlands of the MIS discipline
Journal of the American Society for Information Science and Technology
Web-based learning: experience-based research
Web-based education
Rethinking competence systems for knowledge-based organizations
European Journal of Information Systems
Learning, planning, and the life cycle of workflow management
EDOC '05 Proceedings of the Ninth IEEE International EDOC Enterprise Computing Conference
Analyzing the structure of expert knowledge
Information and Management
Emergent standard of knowledge management: Hybrid peer-to-peer knowledge management
Computer Standards & Interfaces
Telework vs. central work: A comparative view of knowledge accessibility
Decision Support Systems
Knowing-Why About Data Processes and Data Quality
Journal of Management Information Systems
A Delphi study of knowledge management systems: Scope and requirements
Information and Management
Using web 2.0 to locate expertise
CASCON '07 Proceedings of the 2007 conference of the center for advanced studies on Collaborative research
The role of organizational knowledge management in successful ERP implementation projects
Knowledge-Based Systems
International Journal of Data Analysis Techniques and Strategies
Journal of Management Information Systems
Analyzing the structure of expert knowledge
Information and Management
Exploring the Extent and Impediments of Knowledge Sharing in Chinese Business Enterprise
International Journal of Knowledge Management
A Systemic Framework for Accelerating Collaboration-Centered Knowledge Management Strategy
International Journal of Strategic Information Technology and Applications
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Although tacit knowledge constitutes the major part of what we know, it is difficult for organizations to fully benefit from this valuable asset. This is because tacit knowledge is inherently elusive, and in order to capture, store, and disseminate it, it is argued that it first has to be made explicit. However, such a process is difficult, and often fails due to three reasons: (1) we are not necessarily aware of our tacit knowledge, (2) on a personal level, we do not need to make it explicit in order to use it, and (3) we may not want to give up a valuable competitive advantage. During an empirical study of recommender system usage, it was noticed how such technology could be used to circumvent these problems, and make tacit knowledge, in the form of our professional interests, available to the organization as a whole. Using Polanyi's theories, it will be shown how intranet documents can be used to make tacit knowledge tangible without becoming explicit, suggesting that tacitly expressed entities are not necessarily beyond the reach of information technology.