IBM computer usability satisfaction questionnaires: psychometric evaluation and instructions for use
International Journal of Human-Computer Interaction
Just talk to me: a field study of expertise location
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
The information-seeking practices of engineers: searching for documents as well as for people
Information Processing and Management: an International Journal
Expertise recommender: a flexible recommendation system and architecture
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Enterprise expert and knowledge discovery
Proceedings of the HCI International '99 (the 8th International Conference on Human-Computer Interaction) on Human-Computer Interaction: Communication, Cooperation, and Application Design-Volume 2 - Volume 2
Competence Visualizer: Generating Competence Patterns of Organizational Groups
HICSS '02 Proceedings of the 35th Annual Hawaii International Conference on System Sciences (HICSS'02)-Volume 4 - Volume 4
Expertise identification using email communications
CIKM '03 Proceedings of the twelfth international conference on Information and knowledge management
Enterprise Knowledge Management and Emerging Technologies
HICSS '06 Proceedings of the 39th Annual Hawaii International Conference on System Sciences - Volume 03
Dogear: Social bookmarking in the enterprise
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Searching for experts on the Web: A review of contemporary expertise locator systems
ACM Transactions on Internet Technology (TOIT)
Leveraging Tacit Organizational Knowledge
Journal of Management Information Systems
Linked data metrics for flexible expert search on the open web
ESWC'11 Proceedings of the 8th extended semantic web conference on The semantic web: research and applications - Volume Part I
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Finding experts who can help solve a problem can be difficult and time-consuming. Manually-maintained expertise profiles are often out of date. Expertise recommendations based on private data such as e-mail are difficult to verify. Intranet social computing services such as web logs (blogs), social bookmarking, and people-tagging can aid in building implicit profiles for expertise search using data captured in informal knowledge management tools. This paper introduces a meta-search tool that searches for experts based on their blogs, bookmarks, and tags. Results are visualized according to recency, organization, and geographic location. A usability study showed that users are highly satisfied with the tool, and are significantly more satisfied with the tool than with their existing techniques for finding experts.