Competent expert systems: a case study in fault diagnosis
Competent expert systems: a case study in fault diagnosis
International Journal of Man-Machine Studies - Knowledge acquisition for knowledge-based systems. Part 2
Psychological characteristics of expert decision makers
Expert judgment and expert systems
International Journal of Man-Machine Studies
Knowledge acquisition: principles and guidelines
Knowledge acquisition: principles and guidelines
Where's the “expert” in expert systems?
AI Expert
Parallel distributed processing: explorations in the microstructure of cognition, vol. 1: foundations
Pathfinder associative networks: studies in knowledge organization
Pathfinder associative networks: studies in knowledge organization
Properties of pathfinder networks
Pathfinder associative networks
Expert conceptual structure: the stability of pathfinder representations
Pathfinder associative networks
Fuzzy cognitive map for the design of EDI controls
Information and Management
Understanding software operations support expertise: a revealed causal mapping approach
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Requirements acquisition for rapid applications development
Information and Management
Expert versus novice use of the executive support systems: an empirical study
Information and Management
Identifying the difficulties of object-oriented development
Journal of Systems and Software
Using Repertory Grids to Conduct Cross-Cultural Information Systems Research
Information Systems Research
Leveraging Tacit Organizational Knowledge
Journal of Management Information Systems
Constructing tree-based knowledge structures from text corpus
Applied Intelligence
Development of a method for ontology-based empirical knowledge representation and reasoning
Decision Support Systems
Exploring the role of customer relationship management (CRM) systems in customer knowledge creation
Information and Management
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Knowledge is either explicit or tacit. The elicitation, codification, storage, and distribution of tacit knowledge are extremely challenging tasks that require innovative methods and techniques. This paper reports the results of a study in which the tacit knowledge of domain experts was elicited, represented, and analyzed for validity. The subjects were a group of instructors and students at a USPS training school whose memory structures were analyzed for evidence of two common characteristics of expertise: holistic perception and use of abstract concepts. No evidence of either characteristic was found in the more experienced instructor group but, when the subjects were regrouped based on observed performance, the cognitive models of the high performers contained structural evidence of both characteristics. This finding led to the conclusion that experience alone is not an indicator of expertise. Other factors, such as the cognitive ability to correctly structure those experiences, must also be present.