New tools for the determination of e-commerce inhibitors
Decision Support Systems - Special issue: Agents and e-commerce business models
Beyond models of national culture in information systems research
Advanced topics in global information management
Analyzing the structure of expert knowledge
Information and Management
The repertory grid: "discovering" a 50-year-old research technique
SAICSIT '05 Proceedings of the 2005 annual research conference of the South African institute of computer scientists and information technologists on IT research in developing countries
Cognitive evaluation of information modeling methods
Information and Software Technology
Building trust and commitment in a global organisation
International Journal of Networking and Virtual Organisations
The repertory grid technique: Its place in empirical software engineering research
Information and Software Technology
Attributes of Web Site Usability: A Study of Web Users with the Repertory Grid Technique
International Journal of Electronic Commerce
Analyzing the structure of expert knowledge
Information and Management
UI-HCII'07 Proceedings of the 2nd international conference on Usability and internationalization
Journal of Management Information Systems
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As more business is being conducted internationally and corporations establishthemselves globally, the impact of cross-cultural aspects becomes an important research issue. The need to conduct cross-cultural research is perhaps even more important in the relatively newly emerging and quickly changing information systems (IS)field. This article presents issues relating to qualitative research, emic versus etic approaches, and describes a structured, yet flexible, qualitative research interviewing technique, which decreases the potential for bias on the part of the researcher. The grounded theory technique presented in this article is based on Kelly's Repertory Grid (RepGrid), which concentrates on "laddering," or the further elaboration of elicited constructs, to obtain detailed researchparticipant comments about an aspect within the domain of discourse. The technique provides structure to a "one-to-one "interview. But, at the same time, RepGrids allow sufficient flexibility for the research participants to be able to express their own interpretation about a particular topic. This article includes a brief outline of a series of research projects that employed the RepGrid technique to examine similarities and differences in the way in which "excellent" systems analysts are viewed in two different cultures. Also included is a discussion of the technique's applicability for qualitative researchin general and cross-cultural studies specifically. The article concludes by suggesting ways in which the RepGrid technique addresses some of the major methodological issues in cross-cultural research.