In the age of the smart machine: the future of work and power
In the age of the smart machine: the future of work and power
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Experts in Organizations: A Knowledge-Based Perspective on Organizational Change
Experts in Organizations: A Knowledge-Based Perspective on Organizational Change
Cultivating Communities of Practice: A Guide to Managing Knowledge
Cultivating Communities of Practice: A Guide to Managing Knowledge
Electronic Trading and Work Transformation in the London Insurance Market
Information Systems Research
Using Repertory Grids to Conduct Cross-Cultural Information Systems Research
Information Systems Research
Sequential Variety in Work Processes
Organization Science
Gurus, Hired Guns, and Warm Bodies: Itinerant Experts in a Knowledge Economy
Gurus, Hired Guns, and Warm Bodies: Itinerant Experts in a Knowledge Economy
Research Note-Two Competing Perspectives on Automatic Use: A Theoretical and Empirical Comparison
Information Systems Research
Training as regulation and development: An exploration of the needs of enterprise systems users
Information and Management
Designing interviews to generate rich data for information systems research
Information and Organization
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Prior research on technological frames indicates that many of the difficulties associated with systems implementation stem from differences in the meanings users, managers, and system developers attribute to automation projects. Although the concept of technological frames has been used to explore the bases for intergroup conflict during implementation, it is also a useful device for probing more deeply into the effects complex systems have on users' perceptions of their work and the role-altering effects of new technologies. Drawing upon personal construct theory and job characteristics theory, we adapted the repertory grid technique to explore the technology-in-use frames of a group of occupationally certified fingerprint technicians (FPTs). Our investigation reveals the important role the FPTs' occupationally defined values and norms played in structuring their existing work practices and the tensions produced by organizationally mandated efforts to restructure the logic of their expertise-based hierarchies. These insights illuminate the effects work redesign had on the FPTs' task environment, the process logic that guided specific work practices, and the roles defined by their expertise-based hierarchies, providing a basis for understanding the FPTs' unanticipated reactions to the automation of their work.