The effect of a priori views on the social implications of computing: the case of office automation
ACM Computing Surveys (CSUR)
A field study of the software design process for large systems
Communications of the ACM
Four paradigms of information systems development
Communications of the ACM
Group process and conflict in system development
Management Science
A social process model of user-analyst relationships
MIS Quarterly
A reappraisal of structured analysis: design in an organizational context
ACM Transactions on Information Systems (TOIS)
Inside a software design team: knowledge acquisition, sharing, and integration
Communications of the ACM
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Sequential patterns in information systems development: an application of a social process model
ACM Transactions on Information Systems (TOIS)
Power over users: its exercise by system professionals
Communications of the ACM
The qualitative difference in information systems research and practice
Proceedings of the IFIP TC8 WG 8.2 international conference on Information systems and qualitative research
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Journal of End User Computing - Special issue on human-centered research and practice
Power, politics, and MIS implementation
Communications of the ACM
System designers' user models: a comparitive study and methodological critique
Communications of the ACM
Framing implementation management
ICIS '00 Proceedings of the twenty first international conference on Information systems
The role of metaphors in strategic information systems planning
Journal of Management Information Systems - Special section: Strategic and competitive information systems
Journal of Management Information Systems
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Information systems development as emergent socio-technical change: a practice approach
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Improving the quality of conceptual modeling using cognitive mapping techniques
Data & Knowledge Engineering - Special issue: Quality in conceptual modeling
A genealogical study of boundary-spanning is design
European Journal of Information Systems - Special issue: Action in language, organisations and information systems
Technological frames of stakeholders shaping the SDI implementation: a case study from India
Information Technology for Development - Special issue, part I: Implementation of spatial data infrastructures in transitional economies
dg.o '07 Proceedings of the 8th annual international conference on Digital government research: bridging disciplines & domains
Journal of Management Information Systems
The Journal of Strategic Information Systems
Negotiating "best practices" in package software implementation
Information and Organization
Improving clinicians' involvement in healthcare information systems development and delivery
International Journal of Business Information Systems
Understanding the relationship between business and IT groups: a personal construct theory approach
International Journal of Networking and Virtual Organisations
Making e-Government systems workable: Exploring the evolution of frames
The Journal of Strategic Information Systems
Information Systems Management
How to Use Information Technology for Cooperative Work: Development of Shared Technological Frames
Computer Supported Cooperative Work
Journal of Systems and Software
Reducing software requirement perception gaps through coordination mechanisms
Journal of Systems and Software
Representations and actions: the transformation of work practices with IT use
Information and Organization
Information Systems Research
ER'11 Proceedings of the 30th international conference on Conceptual modeling
Proceedings of the 4th International Conference on Uniquitous Information Management and Communication
Hidden assumptions and their influence on clinicians' acceptance of new IT systems in the NHS
Information Systems Frontiers
Theoretical foundations for the study of sociomateriality
Information and Organization
Involving End Users to Mitigate Risk in IS Development Projects
Journal of Organizational and End User Computing
Involving End Users to Mitigate Risk in IS Development Projects
Journal of Organizational and End User Computing
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Requirements determination (RD) during information systems delivery (ISD) is a complex organizational endeavor, involving political, sensemaking, and communicative processes. This research draws on the analytic concept of technology frames of reference to develop a socio-cognitive process model of how frames and shifts in frame salience influence sensemaking during requirements determination. The model provides a theoretical and conceptual perspective that deepens our understanding of requirements processes in organizations and of the socio-cognitive basis of power in ISD. The paper reports on a longitudinal case study, in which four technology frame domains were identified and the influence of frames on project participants' understanding of requirements was traced through eight RD episodes. Repeated shifts in the salience of the business value of IT and IT delivery strategies frames disrupted project participants' understanding of requirements and contributed to a turbulent RD process. Analysis of frames and framing helped explain how interpretive power was exercised, yet constrained, in this project. Implications for further research and for practice are considered.