Plans and situated actions: the problem of human-machine communication
Plans and situated actions: the problem of human-machine communication
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CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Advancing business concepts in a JAD workshop setting: business reengineering and process redesign
Advancing business concepts in a JAD workshop setting: business reengineering and process redesign
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
The long and winding road: collaborative IT and organisational change
CSCW '98 Proceedings of the 1998 ACM conference on Computer supported cooperative work
Framing implementation management
ICIS '00 Proceedings of the twenty first international conference on Information systems
Community design of DLESE's collections review policy: a technological frames analysis
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The human-computer interaction handbook
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Scandinavian Journal of Information Systems - Special issue on Ethnography and intervention
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Constructing Interdependencies withCollaborative Information Technology
Computer Supported Cooperative Work
Socio-technical walkthrough: designing technology along work processes
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The social and political construction of technological frames
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Improving the coordination of collaborative learning with process models
CSCL '05 Proceedings of th 2005 conference on Computer support for collaborative learning: learning 2005: the next 10 years!
Technological frames of stakeholders shaping the SDI implementation: a case study from India
Information Technology for Development - Special issue, part I: Implementation of spatial data infrastructures in transitional economies
Design for unanticipated use...
ECSCW'93 Proceedings of the third conference on European Conference on Computer-Supported Cooperative Work
On "Technomethodologyn";: foundational relationships between ethnomethodology and system design
Human-Computer Interaction
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Technological frames, participants' assumptions about information technology (IT), and in particular about the usage of the technology for everyday cooperative work, are a relevant factor for IT related behavior. Incongruent technological frames are associated with problems during the application and use of a new IT in an organization. This paper presents a field study which applies a pre---post-design in a freight forwarding company. During face-to-face discussion the participating employees of the company negotiated agreements regarding the future usage of a new mobile technology system for every day cooperative work between dispatcher agents and truck drivers. To support the development of shared technological frames the moderation technique STWT (socio-technical walkthrough) was applied. The results describe the structural changes in technological frames, and show to what extent these were shared by the participants. Based on the results possibilities to improve support for the development of shared technological frames are discussed.