Information systems failures—a survey and classification of the empirical literature
Oxford Surveys in Information Technology
Supporting the information technology champion
MIS Quarterly - Special issue on the strategic use of information systems
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Power over users: its exercise by system professionals
Communications of the ACM
A set of principles for conducting and evaluating interpretive field studies in information systems
MIS Quarterly - Special issue on intensive research in information systems
Power, politics, and MIS implementation
Communications of the ACM
Framing implementation management
ICIS '00 Proceedings of the twenty first international conference on Information systems
Technological frames of stakeholders shaping the SDI implementation: a case study from India
Information Technology for Development - Special issue, part I: Implementation of spatial data infrastructures in transitional economies
Negotiating "best practices" in package software implementation
Information and Organization
Making e-Government systems workable: Exploring the evolution of frames
The Journal of Strategic Information Systems
International Journal of Web Based Communities
Sensitive cabbies: Ongoing sense-making within technology structuring
Information and Organization
How to Use Information Technology for Cooperative Work: Development of Shared Technological Frames
Computer Supported Cooperative Work
On sociomaterial imbrications: What plagiarism detection systems reveal and why it matters
Information and Organization
Hidden assumptions and their influence on clinicians' acceptance of new IT systems in the NHS
Information Systems Frontiers
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It is widely accepted that the successful adoption of an information system depends to a great extent on users' perceptions of the information system. It follows then that an understanding of users' cognitive frames should be a key factor in managing the adoption of information systems. To reach such an understanding is not an easy task as cognitive frames are dynamic phenomena. For example, what an individual perceives as 'ease of use' and 'usefulness' may depend not only on intrinsic qualities of the information system but also on the changing contexts in which the information system is evaluated. This work argues that the management of information systems' adoption is a social and political process in which stakeholders frame and reframe their perceptions of an information system. A case study carried out in a European bank illustrates how the Bank's technical team influenced users' technological frames, including those of senior management in order to ensure a smooth implementation process. In conclusion, the paper introduces a set of theoretical propositions relating to the social and political processes that occur during information systems adoption.