A scientific methodology for MIS case studies
MIS Quarterly
Learning from Notes: organizational issues in groupware implementation
CSCW '92 Proceedings of the 1992 ACM conference on Computer-supported cooperative work
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Sequential patterns in information systems development: an application of a social process model
ACM Transactions on Information Systems (TOIS)
Challenges of EDI adoption for electronic trading in the London Insurance Market
European Journal of Information Systems
De-escalating information technology projects: lessons from the Denver International Airport
MIS Quarterly - Special issue on Intensive research in information systems: using qualitative, interpretive, and case methods to study information technology—third installment
Sorting things out: classification and its consequences
Sorting things out: classification and its consequences
Building the Virtual State: Information Technology and Institutional Change
Building the Virtual State: Information Technology and Institutional Change
Cultural differences in the online behavior of consumers
Communications of the ACM
Knowing in Practice: Enacting a Collective Capability in Distributed Organizing
Organization Science
Innovation in innovation?: the technology enactment framework
Social Science Computer Review
The social and political construction of technological frames
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Information systems development as emergent socio-technical change: a practice approach
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Enacting Integrated Information Technology: A Human Agency Perspective
Organization Science
Exploring the collective actions of public servants in e-government development
Decision Support Systems
Using data envelopment analysis (DEA) to assess government web portals performance
Proceedings of the 13th Annual International Conference on Digital Government Research
Advancing Public Trust Relationships in Electronic Government: The Singapore E-Filing Journey
Information Systems Research
Information Polity - Key Factors and Processes for Digital Government Success
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As with other IT projects, implementing workable e-Government systems requires bringing together different stakeholders and bridging their perspectives during implementation. These perspectives often take the form of competing technology frames consisting of differentiated beliefs, interests, technology evaluation routines and artifact characteristics that need to be recognized and reconciled in order to make e-Government systems workable. Prior research, while recognizing the importance of frame evolution in making systems workable, has rarely described the underlying processes. This paper builds on a 10-year e-Government implementation to describe and analyze the processes of frame evolution-namely, frame differentiation, frame adaptation, and frame stabilization-that can help translate and reconcile competing frames into a truce frame. The examined properties of these specific processes are described and their dynamics are analyzed, thereby extending the e-Government implementation literature through a deeper understanding of frame evolution processes.