Strategic issues in make-to-order manufacturing
Production and Inventory Management
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Factors used in the selection of packaged software in small businesses: views of owners and managers
Information and Management
Information systems planning in small business: a stages of growth analysis
Journal of Systems and Software - Special issue on information systems development: enhanced best papers from the fourth international conference, Bled, Slovenia, September 1994
European Journal of Information Systems
An examination of the IT satisfaction of small-business users
Information and Management
MRP II Standard System: A Handbook for Manufacturing Software Survival
MRP II Standard System: A Handbook for Manufacturing Software Survival
Negotiating "best practices" in package software implementation
Information and Organization
Making e-Government systems workable: Exploring the evolution of frames
The Journal of Strategic Information Systems
Information and Organization
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This paper explores how political processes shape the information technology (IT) systems implemented by small-medium sized firms. Systems designers, consultants and users often interpret technology in different ways. This may result in the implementation of inappropriate systems. Small business managers work on short time scales and may be more concerned with operational matters rather than strategic considerations. A case study of CableCo, a small make-to-order company, is used to explore the political processes that shaped the selection and implementation of the Company's IT system. The incongruence between the 'technological frames' of the stakeholders is examined. Researchers, consultants and managers will learn that the implementation of IT is determined by the dominant 'frame'.