“Implementing packaged software"
Management Information Systems Quarterly
Technological frames: making sense of information technology in organizations
ACM Transactions on Information Systems (TOIS) - Special issue on social science perspectives on IS
Putting the enterprise into the enterprise system
Harvard Business Review
GIS for district-level administration in India: problems and opportunities
MIS Quarterly - Special issue on intensive research in information systems
Enterprise resource planning: cultural fits and misfits: is ERP a universal solution?
Communications of the ACM
The illusion of ‘best practice’ in information systems for operations management
European Journal of Information Systems
Power, politics, and MIS implementation
Communications of the ACM
Information Systems Research
Why Western vendors don't dominate China's ERP market
Communications of the ACM - Has the Internet become indispensable?
The social and political construction of technological frames
European Journal of Information Systems - Special issue: From technical to socio-technical change: Tackling the human and organizational aspects of systems development projects
Witty invention or dubious fad? Using argument mapping to examine the contours of management fashion
Information and Organization
Information and Organization
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Package software is often marketed with the promise of offering cutting-edge ''best practices''. However, questions remain as to how diverse groups in an organization arrive at a consensus about what constitutes as ''best practices'' in package software and how these ''best practices'' are appropriated to the specific local contexts. In this case study, we examine the incongruence in the technological frames of the diverse groups with respect to these ''best practices'' and trace how these groups implement specific political and discursive strategies to overcome and resolve these incongruent frames. We find that it is an intricate process that demands not only that management make a concerted effort to create and actively work to coax and sustain allies, but also champion, and advocate for the rhetorical justification behind these ''best practices.'' The negotiated frames of parties are eventually inscribed into the software itself.