Enhancing data quality in data warehouse environments
Communications of the ACM
Building the Virtual State: Information Technology and Institutional Change
Building the Virtual State: Information Technology and Institutional Change
Data Envelopment Analysis: A Comprehensive Text with Models, Applications References, and DEA-Solver Software with Cdrom
Toward an information technology research agenda for public administration
Public information technology
Exploring the Service-Oriented Enterprise: Drawing Lessons from a Case Study
HICSS '08 Proceedings of the Proceedings of the 41st Annual Hawaii International Conference on System Sciences
Citizen-centered e-government services: benefits, costs, and research needs
dg.o '08 Proceedings of the 2008 international conference on Digital government research
Making e-Government systems workable: Exploring the evolution of frames
The Journal of Strategic Information Systems
Computers and Operations Research
Implementing e-government in Sri Lanka: Lessons from the UK
Information Technology for Development - e-Government Initiatives in the Developing World: Challenges and Opportunities
Information systems in the public sector: The e-Government enactment framework
The Journal of Strategic Information Systems
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In the last few years, researchers have evaluated the performance of e-government portals in order to identify best practices and understand some of the factors that influence the quality of the information and services they provide to citizens. Most of these evaluations consider only the results or outputs, but ignore the inputs in terms of capabilities and resources that governments have available for these efforts. This paper argues that using data envelopment analysis (DEA) could help to better understand how efficient are governments in their use of certain inputs to produce high quality e-government portals. DEA is applied to calculate an efficiency score based on some portal characteristics (outputs) such as information, interaction, transaction, integration, and participation, and some organizational, institutional and contextual factors (inputs) such as government capacity, potential demand, and operation cost. The state government portals in Mexico are used for the empirical analysis. Our results indicate that there are some states that are never in the first places in terms of quality, but they have very few resources and capabilities and therefore, they are highly efficient.