Introduction to statistical pattern recognition (2nd ed.)
Introduction to statistical pattern recognition (2nd ed.)
Operations, Quality, and Profitability in the Provision of Banking Services
Management Science - Special issue on the performance of financial Institutions
Data Envelopment Analysis: A Comprehensive Text with Models, Applications References, and DEA-Solver Software with Cdrom
Measuring DEA efficiency in internet companies
Decision Support Systems
Decision support models for the selection of internet access technologies in rural communities
Telematics and Informatics
Expert Systems with Applications: An International Journal
Exploring the efficiency and effectiveness in global e-retailing companies
Computers and Operations Research
Government web portals performance evaluation using data envelopment analysis
Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Using data envelopment analysis (DEA) to assess government web portals performance
Proceedings of the 13th Annual International Conference on Digital Government Research
Adoption of online banking features by financial intermediaries
International Journal of Electronic Finance
An effective and secure web banking system: development and evaluation
International Journal of Business Information Systems
Factors Affecting e-Payment Adoption in Nigeria
Journal of Electronic Commerce in Organizations
Information Polity - Key Factors and Processes for Digital Government Success
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This paper presents a hybrid approach to conducting performance measurements for Internet banking by using data envelopment analysis (DEA) and principal components analysis (PCA). For each bank, DEA is applied to compute an aggregated efficiency score based on outputs, such as web metrics and revenue; and inputs, such as equipment, operation cost and employees. The 45 combinations of DEA efficiencies of the studied banks are calculated, and used as a ranking mechanism. PCA is used to apply relative efficiencies among the banks, and to classify them into different groups in terms of operational orientations, i.e., Internet banking and cost efficiency focused orientations. Identification of operational fitness and business orientation of each firm, in this way, will yield insights into understanding the weaknesses and strengths of banks, which are considering moving into Internet banking.