Computers and Operations Research
Experience in internet banking and performance of banks
International Journal of Electronic Finance
Corporate Computer and Network Security
Corporate Computer and Network Security
Mobile development environments for electronic finance
International Journal of Electronic Finance
International Journal of Electronic Finance
Determinants and Outcomes of Internet Banking Adoption
Management Science
Integrating geolocation into electronic finance applications for additional security
International Journal of Electronic Finance
Measuring e-statement quality impact on customer satisfaction and loyalty
International Journal of Electronic Finance
Towards e-banking: the evolution of business models in financial services
International Journal of Electronic Finance
Mapping the reasons for resistance to Internet banking: A means-end approach
International Journal of Information Management: The Journal for Information Professionals
Communication strategies to overcome functional and psychological resistance to Internet banking
International Journal of Information Management: The Journal for Information Professionals
Factors encouraging the internet banking adoption in Thailand
International Journal of Electronic Finance
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This paper investigates how the size and type of financial intermediaries affect the adoption of online banking features. One hundred and ten commercial banks, savings banks and credit unions of different sizes, and state coverage were studied. Service feature ranges from basic services such as checking and savings accounts to financial shopping mall service such as comprehensive one-for-all account. Security feature includes: password, encryption, security questions, limited to registered computers, and a banner or icon to certify the website. Our survey results show that comparing to savings banks and credit unions, commercial banks with larger size, and greater state coverage tend to offer more online service features. However, there is no significant difference between commercial banks and credit unions in online security methods. This is due to the fact that most local credit unions do not maintain online banking interface themselves, but delegate a third party for secure online services.