An exploratory study to examine the success of electronic banking systems implementation in a developing nation

  • Authors:

  • Francis Kofi Andoh-Baidoo;Marco A. Villarreal;Lai C. Liu;Perpetual Wuddah-Martey

  • Affiliations:

  • Department of Computer Information Systems and Quantitative Methods, College of Business Administration, University of Texas – Pan American, 1201 West University Drive, Edinburg, TX 78539, U ...;Department of Computer Information Systems and Quantitative Methods, College of Business Administration, University of Texas – Pan American, 1201 West University Drive, Edinburg, TX 78539, U ...;Department of Computer Information Systems and Quantitative Methods, College of Business Administration, University of Texas – Pan American, 1201 West University Drive, Edinburg, TX 78539, U ...;PAVEB Consult, 1220-03 Aku Omeiru Street, Mamprobi Sempe, Accra, Ghana

  • Venue:
  • International Journal of Electronic Finance
  • Year:
  • 2010

Quantified Score

Hi-index 0.00

Visualization

Abstract

This exploratory study examines the success of electronic banking systems implementation in a developing nation environment. We use the DeLone and McLean (D&M) Information System (IS) success model as a theoretical framework to examine the success of IS implementations in one national bank and one international bank in Ghana. Results indicate that the D&M model is only partially applicable in a developing economy environment. Specifically, only 6 of the 12 paths were found to be significant. System quality, service quality and intent to use/use influence user satisfaction.