An empirical study of the impact of user involvement on system usage and information satisfaction
Communications of the ACM - The MIT Press scientific computation series
A study of personal computer utilization by managers
Information and Management
Explaining the role of user participation in information system use
Management Science
User information satisfaction, job satisfaction and computer background: an exploratory study
Information and Management
A feedback model to understand information system usage
Information and Management
The myths and realities of information technology insourcing
Communications of the ACM
Power, politics, and MIS implementation
Communications of the ACM
The measurement of user information satisfaction
Communications of the ACM
The Handbook of Research Synthesis
The Handbook of Research Synthesis
Nonlinear and Noncompensatory Models in User Information Satisfaction Measurement
Information Systems Research
The Assimilation of Knowledge Platforms in Organizations: An Empirical Investigation
Organization Science
Measuring Factors that Influence the Success of Internet Commerce
Information Systems Research
Assessing the Validity of IS Success Models: An Empirical Testand Theoretical Analysis
Information Systems Research
A Theoretical Integration of User Satisfaction and Technology Acceptance
Information Systems Research
Journal of Management Information Systems
Testing the determinants of microcomputer usage via a structural equation model
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Journal of Management Information Systems - Special section: Navigation in information-intensive environments
Design decisions in workflow management and quality of work
International Journal of Information Systems and Change Management
Information Technology and Management
Investigating government-to-business system success: a conceptual framework
Proceedings of the 3rd international conference on Theory and practice of electronic governance
Journal of Theoretical and Applied Electronic Commerce Research
Computers in Human Behavior
International Journal of Electronic Finance
Third-party error detection support mechanisms for dictation speech recognition
Interacting with Computers
A service delivery platform for server management services
IBM Journal of Research and Development
Organizational impact of system quality, information quality, and service quality
The Journal of Strategic Information Systems
Information and Software Technology
Effects of IS characteristics on e-business success factors of small- and medium-sized enterprises
Computers in Human Behavior
Network Externalities and Technology Use: A Quantitative Analysis of Intraorganizational Blogs
Journal of Management Information Systems
What Drives Social Commerce: The Role of Social Support and Relationship Quality
International Journal of Electronic Commerce
Path analysis of IT application maturity
International Journal of Networking and Virtual Organisations
Assimilation of Internet-based purchasing applications within medical practices
Information and Management
Towards an integrated model of IT acceptance in healthcare
Decision Support Systems
Predicting OSS Development Success: A Data Mining Approach
International Journal of Information System Modeling and Design
A Framework Using ITIM to Guide IT Investments by State Governments
International Journal of Strategic Information Technology and Applications
Barriers to Electronic Commerce Adoption Among Small Businesses in Iran
Journal of Electronic Commerce in Organizations
Mobile Commerce Adoption in Organizations: A Literature Review and Future Research Directions
Journal of Electronic Commerce in Organizations
Information Resources Management Journal
Journal of Global Information Management
An investigation of the impact of abusive supervision on technology end-users
Computers in Human Behavior
Professional Social Network Site Participation: A Longitudinal Examination
International Journal of Virtual Communities and Social Networking
User expertise in contemporary information systems: Conceptualization, measurement and application
Information and Management
International Journal of Productivity Management and Assessment Technologies
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Despite considerable empirical research, results on the relationships among constructs related to information system (IS) success, as well as the determinants of IS success, are often inconsistent. A comprehensive understanding of IS success thus remains elusive. In an attempt to address this situation, which may partly be due to the exclusion of potentially important constructs from prior parsimonious models of IS success, we present and test a comprehensive theoretical model. This model explains interrelationships among four constructs representing the success of a specific IS (user satisfaction, system use, perceived usefulness, and system quality), and the relationships of these IS success constructs with four user-related constructs (user experience with ISs, user training in ISs, user attitude toward ISs, and user participation in the development of the specific IS) and two constructs representing the context (top-management support for ISs and facilitating conditions for ISs). To test the model, we first used meta-analysis to compute a correlation matrix for the constructs in the model based on 612 findings from 121 studies published between 1980 and 2004, and then used this correlation matrix as input for a LISREL analysis of the model. Overall, we found excellent support for the theoretical model. The results underline the importance of user-related and contextual attributes in IS success and raise questions about some commonly believed relationships.