An investigation of the impact of abusive supervision on technology end-users

Authors:
Kenneth J. Harris;Kent Marett;Ranida B. Harris
Affiliations:
Indiana University Southeast, 4201 Grant Line Road, New Albany, IN 47150, United States;Mississippi State University, 75 B. S. Hood Rd. Mississippi State, MS 39762, United States;Indiana University Southeast, 4201 Grant Line Road, New Albany, IN 47150, United States
Venue:
Computers in Human Behavior
Year:
2013

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Abstract

Although they are likely to occur in many organizations, few research efforts have examined the impact of negative supervisor behaviors on technology end-users. In this study we investigate abusive supervision, and the effects it has on perceptions about the work and psychological, attitudinal, and behavioral intention outcomes. Our sample consisted of 225 technology end-users from a large variety of organizations. Results revealed that abusive supervision has a positive impact on perceived pressure to produce, time pressure, and work overload, and a negative impact on liking computer work, and ultimately these variables impact job strain, frustration, turnover intentions, and job satisfaction.