Intra-organizational relationships and technology acceptance

  • Authors:
  • Massimo Magni;Ferdinando Pennarola

  • Affiliations:
  • Institute of Organization and Information Systems, Bocconi University, Viale Isonzo 23, 20135 Milan, Italy;Institute of Organization and Information Systems, Bocconi University, Viale Isonzo 23, 20135 Milan, Italy

  • Venue:
  • International Journal of Information Management: The Journal for Information Professionals
  • Year:
  • 2008

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Abstract

Relying on social exchange theory and technology acceptance literature, our research argues that users' acceptance of a newly introduced technology is related to the beliefs that individuals have about their social relationships with the supervisor, the team members, and the organization as a whole. Besides confirming previous findings in the acceptance domain, our results demonstrate that perceived usefulness and ease of use about technology are influenced by team-member exchange, leader-member exchange, and organizational support, while affective commitment toward the organization shows a positive influence only on perceived usefulness. Theoretical and practical implications are offered.