Interaction and outeraction: instant messaging in action
CSCW '00 Proceedings of the 2000 ACM conference on Computer supported cooperative work
Prediction of internet and World Wide Web usage at work: a test of an extended triandis model
Decision Support Systems
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
A Step-by-Step Approach to Using the SAS System for Factor Analysis and Structural Equation Modeling
The character, functions, and styles of instant messaging in the workplace
CSCW '02 Proceedings of the 2002 ACM conference on Computer supported cooperative work
Networks, Diversity, and Productivity: The Social Capital of Corporate R&D Teams
Organization Science
Why do people play on-line games? an extended TAM with social influences and flow experience
Information and Management
Understanding competing application usage with the theory of planned behavior: Research Articles
Journal of the American Society for Information Science and Technology
Convenience and TAM in a ubiquitous computing environment: The case of wireless LAN
Electronic Commerce Research and Applications
Examining customers' trust in online vendors and their dropout decisions: An empirical study
Electronic Commerce Research and Applications
Understanding user acceptance of multimedia messaging services: An empirical study
Journal of the American Society for Information Science and Technology
Application of TPB to punctuation usage in instant messaging
Behaviour & Information Technology
Understanding the determinants of EKR usage from social, technological and personal perspectives
Journal of Information Science
Social relationship and its role in knowledge management systems usage
Information and Management
Electronic Commerce Research and Applications
A theoretical model of intentional social action in online social networks
Decision Support Systems
Intra-organizational relationships and technology acceptance
International Journal of Information Management: The Journal for Information Professionals
A Preliminary Classification of Usage Measures in Information System Acceptance: A Q-Sort Approach
International Journal of Technology Diffusion
Exploring the interaction effects of social capital
Information and Management
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This study validates a research model that examines usage of instant messaging (IM) from the aspect of online social support. Drawing on the social capital theory, this study postulates that IM usage is indirectly affected by social support via the mediation of the following six dimensions of social capital: commitment, reciprocity, shared codes and language, shared narratives, centrality, and network ties. The model tests data obtained from business organizations in Taiwan, and the results suggest that the indirect influence of social support on IM usage through shared codes and language is significant, and the indirect influence of social support on IM usage through centrality is also significant. Managerial implications and limitations of the empirical findings are provided.