Social relationship and its role in knowledge management systems usage

Authors:
Wei He;Qian Qiao;Kwok-Kee Wei
Affiliations:
Department of Management and Marketing, The Hong Kong Polytechnic University, Kowloon, Hong Kong, PR China;SAP (Beijing) Software System Co., Ltd., 79 Jian Guo Road, Chaoyang District, Beijing, PR China;Department of Information Systems, City University of Hong Kong, 83 Tat Chee Avenue, Kowloon, Hong Kong, PR China
Venue:
Information and Management
Year:
2009

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Abstract

The KMS has been widely implemented in organizations. However, its availability does not guarantee that employees have been willing to spend time and effort using it. We explored the use of KMS with emphasis on social relationship. Specifically, social capital theory was employed to establish the social relationship construct and its three dimensions: tie strength, shared norms, and trust. By studying a company that had implemented a KMS, we explored the dimensions of social relationship and its importance in the use of a KMS by employees. A theoretical framework was used to depict the antecedents of employee's usage behavior. Implications for both researchers and practitioners are discussed, especially for companies expecting to exploit knowledge sharing in the Chinese business environment.