The Strength of Weak Ties You Can Trust: The Mediating Role of Trust in Effective Knowledge Transfer

Authors:
Daniel Z. Levin;Rob Cross
Affiliations:
-;-
Venue:
Management Science
Year:
2004

Citing 0
Cited 83

Exploring the role of medical and consumer literature in the diffusion of information related to hormone therapy for menopausal women

Journal of the American Society for Information Science and Technology - Research Articles
Exploring gender differences in perceptions of 3D telepresence collaboration technology: an example from emergency medical care

Proceedings of the 4th Nordic conference on Human-computer interaction: changing roles
Disentangling the Effects of CEO Turnover and Succession on Organizational Capabilities: A Social Network Perspective

Organization Science
A Multilevel Investigation of the Motivational Mechanisms Underlying Knowledge Sharing and Performance

Organization Science
Size Really Matters---New Insights for Start-ups' Survival

Management Science
Knowledge management system performance measure index

Expert Systems with Applications: An International Journal
Knowledge Gathering, Team Capabilities, and Project Performance in Challenging Work Environments

Management Science
Acquiring and Applying Knowledge in Transnational Teams: The Roles of Cosmopolitans and Locals

Organization Science
Learning through ICT-enabled social networks

International Journal of Information Technology and Management
Enhancing social interaction in competence development networks: a conceptual framework

International Journal of Learning Technology
The effects of socio-technical enablers on knowledge sharing: an exploratory examination

Journal of Information Science
Exploring the potential of video technologies for collaboration in emergency medical care: Part I. Information sharing

Journal of the American Society for Information Science and Technology
Price Mechanism for Knowledge Transfer: An Integrative Theory

Journal of Management Information Systems
Behavior and Social Influence in Knowledge Sharing: Intention Formation and the Moderating Role of Knowledge Type

PAKM '08 Proceedings of the 7th International Conference on Practical Aspects of Knowledge Management
Understanding social loafing in knowledge contribution from the perspectives of justice and trust

Expert Systems with Applications: An International Journal
Creative self-efficacy and its factors: An empirical study of information system analysts and programmers

Computers in Human Behavior
What drives continued knowledge sharing? An investigation of knowledge-contribution and -seeking beliefs

Decision Support Systems
Social relationship and its role in knowledge management systems usage

Information and Management
The role of trust in promoting organizational knowledge seeking using knowledge management systems: An empirical investigation

Journal of the American Society for Information Science and Technology
Research Note---Information Technology in Supply Chains: The Value of IT-Enabled Resources Under Competition

Information Systems Research
Value of Strong Ties to Disconnected Others: Examining Knowledge Creation in Biomedicine

Organization Science
The role of knowledge sharing and trust in new product development outsourcing

International Journal of Information Systems and Change Management
The Influence of Psychological Safety and Confidence in Knowledge on Employee Knowledge Sharing

Manufacturing & Service Operations Management
In justice we trust: Exploring knowledge-sharing continuance intentions in virtual communities of practice

Computers in Human Behavior
Navel Gazing: Academic Inbreeding and Scientific Productivity

Management Science
A Relational Model of How High-Performance Work Systems Work

Organization Science
A multilevel view on interpersonal knowledge transfer

Journal of the American Society for Information Science and Technology
Social Capital for Hire? Mobility of Technical Professionals and Firm Influence in Wireless Standards Committees

Organization Science
To Share or Not to Share? Professional Norms, Reference Groups, and Information Withholding Among Life Scientists

Organization Science
Identifying different antecedents for closed vs open knowledge transfer

Journal of Information Science
Where Do Creative Interactions Come From? The Role of Tie Content and Social Networks

Organization Science
Social Networks Perspective of Firefighters' Adaptive Behaviour and Coordination among Them

GREENCOM-CPSCOM '10 Proceedings of the 2010 IEEE/ACM Int'l Conference on Green Computing and Communications & Int'l Conference on Cyber, Physical and Social Computing
Trust estimation in a virtual team: A decision support method

Expert Systems with Applications: An International Journal
A sender-receiver framework for knowledge transfer

MIS Quarterly
Dormant Ties: The Value Of Reconnecting

Organization Science
Organizational Learning: From Experience to Knowledge

Organization Science
Understanding the capabilities and critical success factors in collaborative data sharing network: the case of dataONE

Proceedings of the 12th Annual International Digital Government Research Conference: Digital Government Innovation in Challenging Times
Task and Social Information Seeking: Whom Do We Prefer and Whom Do We Approach?

Journal of Management Information Systems
Research Note---Knowledge Exploration and Exploitation: The Impacts of Psychological Climate and Knowledge Management System Access

Information Systems Research
Knowledge stickiness in the buyer-supplier knowledge transfer process: The moderating effects of learning capability and social embeddedness

Expert Systems with Applications: An International Journal
The effects of positive affect and personal information search on outcomes in call centers: An empirical study

Decision Support Systems
Knowledge management systems (KMS) continuance in organizations: a social relational perspective

KSEM'06 Proceedings of the First international conference on Knowledge Science, Engineering and Management
Harnessing the Influence of Social Proof in Online Shopping: The Effect of Electronic Word of Mouth on Sales of Digital Microproducts

International Journal of Electronic Commerce
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks

Journal of Management Information Systems
The Role of Communication and Trust in Global Virtual Teams: A Social Network Perspective

Journal of Management Information Systems
Using personality to create alliances in group recommender systems

ICCBR'11 Proceedings of the 19th international conference on Case-Based Reasoning Research and Development
How organizational climate and structure affect knowledge management-The social interaction perspective

International Journal of Information Management: The Journal for Information Professionals
Role of knowledge conversion and social networks in team performance

International Journal of Information Management: The Journal for Information Professionals
The impact of knowledge stickiness on knowledge transfer implementation, internalization, and satisfaction for multinational corporations

International Journal of Information Management: The Journal for Information Professionals
The knowledge demands of expertise seekers in two different contexts: Knowledge allocation versus knowledge retrieval

Decision Support Systems
Inter-organisational knowledge transfer in social networks: A definition of intermediate ties

Information Systems Frontiers
Social learning analytics: five approaches

Proceedings of the 2nd International Conference on Learning Analytics and Knowledge
Overcoming Network Overload and Redundancy in Interorganizational Networks: The Roles of Potential and Latent Ties

Organization Science
The dimensions and directionality of trust and their roles in the development of shared business-IS understanding

Information and Management
Value proposition and social proof in online deals: an exploratory study of Groupon.com

Proceedings of the 14th Annual International Conference on Electronic Commerce
Self-disclosure and relationship strength in Twitter conversations

ACL '12 Proceedings of the 50th Annual Meeting of the Association for Computational Linguistics: Short Papers - Volume 2
Discretionary social network data revelation with a user-centric utility guarantee

Proceedings of the 21st ACM international conference on Information and knowledge management
Social factors in group recommender systems

ACM Transactions on Intelligent Systems and Technology (TIST) - Special section on twitter and microblogging services, social recommender systems, and CAMRa2010: Movie recommendation in context
How Knowledge Transfer Impacts Performance: A Multilevel Model of Benefits and Liabilities

Organization Science
Integrating curriculum and instruction system based on objective weak tie approach

ICCCI'12 Proceedings of the 4th international conference on Computational Collective Intelligence: technologies and applications - Volume Part II
An Investigation of the Impact of Intrinsic Motivation on Organizational Knowledge Sharing

International Journal of Knowledge Management
Task and Social Information Seeking: Whom Do We Prefer and Whom Do We Approach?

Journal of Management Information Systems
A Benchmarking Model for Management of Knowledge-Intensive Service Delivery Networks

Journal of Management Information Systems
Understanding Technology Support for Organizational Transactive Memory: Requirements, Application, and Customization

Journal of Management Information Systems
Visualizing social learning ties by type and topic: rationale and concept demonstrator

Proceedings of the Third International Conference on Learning Analytics and Knowledge
The effects of social network sites on learning performance: the study of college students in Taiwan

International Journal of Computational Science and Engineering
Knowledge dilemmas within organizations: Resolutions from game theory

Knowledge-Based Systems
Overcoming Resistance to Organizational Change: Strong Ties and Affective Cooptation

Management Science
Social influence and knowledge management systems use: evidence from panel data

MIS Quarterly
Successful knowledge sharing in virtual projects - a review of an EU FP7 project

International Journal of Information Technology and Management
A survey of trust in social networks

ACM Computing Surveys (CSUR)
Evaluating the managerial behavior of managing knowledge in Chinese SMEs

Information Technology and Management
The Effects of Network Ties on Relational Social Capital and Knowledge Contribution in Virtual Local Community

Journal of Global Information Management
The Effects of Network Ties on Relational Social Capital and Knowledge Contribution in Virtual Local Community

Journal of Global Information Management
Intention to purchase on social commerce websites across cultures: A cross-regional study

Information and Management
Communication and organizational social networks: a simulation model

Computational & Mathematical Organization Theory
Mapping knowledge sharing traits to business strategy in knowledge based organisation

Journal of Intelligent Manufacturing
Social Capital in Management Information Systems Literature

Journal of Information Technology Research
A social appraisal mechanism for online purchase decision support in the micro-blogosphere

Decision Support Systems
Interorganizational information systems visibility and supply chain performance

International Journal of Information Management: The Journal for Information Professionals
Explaining employee job performance: the role of online and offline workplace communication networks

MIS Quarterly
Content sharing in a social broadcasting environment: evidence from twitter

MIS Quarterly
What's different about social media networks? a framework and research agenda

MIS Quarterly

Quantified Score

Hi-index	0.01

Visualization

Abstract

Research has demonstrated that relationships are critical to knowledge creation and transfer, yet findings have been mixed regarding the importance of relational and structural characteristics of social capital for the receipt of tacit and explicit knowledge. We propose and test a model of two-party (dyadic) knowledge exchange, with strong support in each of the three companies surveyed. First, the link between strong ties and receipt of useful knowledge (as reported by the knowledge seeker) was mediated by competence- and benevolence-based trust. Second, once we controlled for these two trustworthiness dimensions, the structural benefit ofweak ties emerged. This finding is consistent with prior research suggesting that weak ties provide access to nonredundant information. Third, competence-based trust was especially important for the receipt of tacit knowledge. We discuss implications for theory and practice.