Relevance: communication and cognition
Relevance: communication and cognition
Augmenting organizational memory: a field study of answer garden
ACM Transactions on Information Systems (TOIS)
The information-seeking practices of engineers: searching for documents as well as for people
Information Processing and Management: an International Journal
A Relational View of Information Seeking and Learning in Social Networks
Management Science
Knowledge Sourcing Effectiveness
Management Science
More Than an Answer: Information Relationships for Actionable Knowledge
Organization Science
Journal of the American Society for Information Science and Technology
Relevance judgment: What do information users consider beyond topicality?
Journal of the American Society for Information Science and Technology - Research Articles
Who will you ask? An empirical study of interpersonal task information seeking
Journal of the American Society for Information Science and Technology
Journal of Management Information Systems
Journal of Management Information Systems
Determinants of the Use of Relational and Nonrelational Information Sources
Journal of Management Information Systems
Journal of Management Information Systems
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Employee information-seeking behavior shapes the formation of organizational communication networks and affects performance. However, it is not easy to facilitate, particularly through information technology, and its motivations are not well understood. Recognizing two broad categories of information-that is, task and social information-this study investigates and compares the antecedents of task and social information seeking. Deriving from the relational communication perspective, informational and relational motivations are modeled as the two main antecedents of source preference and sourcing frequency in dyadic information seeking. Through a survey of employee dyads, our findings indicate that perceived information relevance is a significant antecedent of source preference for both task and social information seeking, whereas perceived relational benefit is significant in the context of task information. The results also show that perceived relational benefit has a stronger effect on source preference in task information seeking than in social information seeking. Furthermore, preference for a source is a significant antecedent of the frequency of sourcing in both contexts. This study provides an explanation of the formation of organizational communication networks. It suggests that organizational information and communication technologies not only need to support information delivery but must also facilitate relationship management for the seeker.