A paradigmatic and methodological examination of knowledge management research: 2000 to 2004
Decision Support Systems
A multilevel view on interpersonal knowledge transfer
Journal of the American Society for Information Science and Technology
The impact of awareness and accessibility on expertise retrieval: A multilevel network perspective
Journal of the American Society for Information Science and Technology
An empirical analysis of engineers' information behaviors
Journal of the American Society for Information Science and Technology
Do your friends make you smarter?: An analysis of social strategies in online information seeking
Information Processing and Management: an International Journal
Identifying different antecedents for closed vs open knowledge transfer
Journal of Information Science
Questions are content: a taxonomy of questions in a microblogging environment
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
Teaching-Learning Ecologies: Mapping the Environment to Structure Through Action
Organization Science
Designing visual analytics systems for organizational environments
Proceedings of the 2011 Visual Information Communication - International Symposium
Dormant Ties: The Value Of Reconnecting
Organization Science
Organizational Learning: From Experience to Knowledge
Organization Science
Task and Social Information Seeking: Whom Do We Prefer and Whom Do We Approach?
Journal of Management Information Systems
Network Exchange Patterns in Online Communities
Organization Science
Analysis of keyword networks in MIS research and implications for predicting knowledge evolution
Information and Management
Innovation impacts of using social bookmarking systems
MIS Quarterly
Creativity in Dyads: the role of closeness and media multiplexity
Proceedings of the 50th annual conference on Computers and People Research
Actionable knowledge discovery and delivery
Wiley Interdisciplinary Reviews: Data Mining and Knowledge Discovery
International Journal of Healthcare Information Systems and Informatics
I need someone to help!: a taxonomy of helper-finding activities in the enterprise
Proceedings of the 2013 conference on Computer supported cooperative work
Task and Social Information Seeking: Whom Do We Prefer and Whom Do We Approach?
Journal of Management Information Systems
Journal of Management Information Systems
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Research on information processing, managerial cognition, and social networks demonstrates that people rely on other people for information. However, this work has not specified how seeking information from others results in actionable knowledge--knowledge directed at making progress on relatively short-term projects. This research employs both qualitative and quantitative methods to investigate how personal sources of information contribute to actionable knowledge. Our qualitative study found that people cultivate different kinds of information relationships that are the source of 5 components of actionable knowledge: (1) solutions (both know-what and know-how), (2) referrals (pointers to other people or databases), (3) problem reformulation, (4) validation, and (5) legitimation. Our quantitative study revealed that, while source expertise predicted receipt of these components of actionable knowledge, so too did expertise of the seeker and features of the relationship between the seeker and source. We draw implications from these findings for the study of social capital and organizational learning.