Information and information sources in tasks of varying complexity
Journal of the American Society for Information Science and Technology
The Effects of Mood on Individuals' Use of Structured Decision Protocols
Organization Science
Knowledge and Productivity in Technical Support Work
Management Science
More Than an Answer: Information Relationships for Actionable Knowledge
Organization Science
Information requirements of turnaround managers at the beginning of engagements
Journal of Management Information Systems
A Multidimensional Commitment Model of Volitional Systems Adoption and Usage Behavior
Journal of Management Information Systems
Does positive affect influence the effective usage of a Decision Support System?
Decision Support Systems
Journal of Management Information Systems
Journal of Management Information Systems
The effect of positive mood on intention to use computerized decision aids
Information and Management
Determinants of the Use of Relational and Nonrelational Information Sources
Journal of Management Information Systems
Affect and acceptance: Examining the effects of positive mood on the technology acceptance model
Decision Support Systems
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Despite the increasing availability of computer-based information sources within organizations, employees continue to rely on other people as important sources of information. However, relatively little is known about the relations among positive affect, personal information search, and related outcomes - especially in organizations. Using data from 276 service representatives in one organization we find that positive affect is positively related to the likelihood of searching for information through personal sources. Moreover, we find that the relations between the likelihood of searching for information via personal sources and work outcomes, such as productivity and job satisfaction, are moderated by positive affect. Specifically, we find that positive affect negatively moderates the relations between personal information search and productivity, but positively moderates the relations between personal information search and job satisfaction. As we will discuss, these findings not only contribute to the IT and organizational behavior literatures but also have significant implications for practitioners.