The vocabulary problem in human-system communication
Communications of the ACM
Using collaborative filtering to weave an information tapestry
Communications of the ACM - Special issue on information filtering
Users, user interfaces, and objects: Envision, a digital library
Journal of the American Society for Information Science
Characterizing browsing strategies in the World-Wide Web
Proceedings of the Third International World-Wide Web conference on Technology, tools and applications
Which way now? Analysing and easing inadequacies in WWW navigation
International Journal of Human-Computer Studies
GroupLens: applying collaborative filtering to Usenet news
Communications of the ACM
Browsing is a collaborative process
Information Processing and Management: an International Journal
Proceedings of the 6th international conference on Intelligent user interfaces
A Relational View of Information Seeking and Learning in Social Networks
Management Science
More Than an Answer: Information Relationships for Actionable Knowledge
Organization Science
Exploratory search: from finding to understanding
Communications of the ACM - Supporting exploratory search
SearchTogether: an interface for collaborative web search
Proceedings of the 20th annual ACM symposium on User interface software and technology
CoSearch: a system for co-located collaborative web search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
A survey of collaborative web search practices
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Algorithmic mediation for collaborative exploratory search
Proceedings of the 31st annual international ACM SIGIR conference on Research and development in information retrieval
An elementary social information foraging model
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Signpost from the masses: learning effects in an exploratory social tag search browser
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information Seeking Can Be Social
Computer
Information seeking in social context: structural influences andreceipt of information benefits
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
What do people ask their social networks, and why?: a survey study of status message q&a behavior
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Editorial: Introduction to the special issue
Information Processing and Management: an International Journal
#TwitterSearch: a comparison of microblog search and web search
Proceedings of the fourth ACM international conference on Web search and data mining
A Case Study of Collaboration and Reputation in Social Web Search
ACM Transactions on Intelligent Systems and Technology (TIST)
Patent collaboration and international knowledge flow
Information Processing and Management: an International Journal
Friends, romans, countrymen: lend me your URLs. using social chatter to personalize web search
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Tie strength in question & answer on social network sites
Proceedings of the ACM 2012 conference on Computer Supported Cooperative Work
Proceedings of the 21st international conference companion on World Wide Web
Social annotations in web search
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Information Processing and Management: an International Journal
Conversation retrieval for microblogging sites
Information Retrieval
HeyStaks: a real-world deployment of social search
Proceedings of the sixth ACM conference on Recommender systems
Mobile Q&A for enhancing online discussion
Proceedings of the 24th Australian Computer-Human Interaction Conference
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
Perception and understanding of social annotations in web search
Proceedings of the 22nd international conference on World Wide Web
Proceedings of the 17th ACM conference on Computer supported cooperative work & social computing
Social discovery in an information abundant world: Designing to create capacity and seek solutions
Information Services and Use - NFAIS 2011 and APE 2011
Social discovery in an information abundant world: Designing to create capacity and seek solutions
Information Services and Use - NFAIS 2011 and APE 2011
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Prior research in the social search space has focused on the informational benefits of collaborating with others during web and workplace information seeking. However, social interactions, especially during complex tasks, can have cognitive benefits as well. Our goal in this paper is to document the methods and outcomes of using social resources to help with exploratory search tasks. We used a talk-aloud protocol and video capture to explore the actions of eight subjects as they completed two ''Google-hard'' search tasks. Task questions were alternated between a Social and Non-Social Condition. The Social Condition restricted participants to use only social resources-search engines were not allowed. The Non-Social Condition permitted normal web-based information sources, but restricted the use of social tools. We describe the social tactics our participants used in their search process. Asking questions on social networking sites and targeting friends one-on-one both resulted in increased information processing but during different phases of the question-answering process. Participants received more responses via social networking sites but more thorough answers in private channels (one-on-one). We discuss the possibility that the technological and cultural affordances of different social-informational media may provide complementary cognitive benefits to searchers. Our work suggests that online social tools could be better integrated with each other and with existing search facilities. We conclude with a discussion of our findings and implications for the design of social search tools.