Uses of information sources in an internet-era firm: online and offline
Communities and technologies
A Relational View of Information Seeking and Learning in Social Networks
Management Science
Electronic communication in a geographically dispersed community of forensic scientists
dg.o '05 Proceedings of the 2005 national conference on Digital government research
ICEC '05 Proceedings of the 7th international conference on Electronic commerce
An intelligent human-expert forum system based on fuzzy information retrieval technique
Expert Systems with Applications: An International Journal
Recommending trusted online auction sellers using social network analysis
Expert Systems with Applications: An International Journal
Network structure, position, ties and ICT use in distributed knowledge-intensive work
Proceedings of the 2008 ACM conference on Computer supported cooperative work
Contextualized Recommendation Based on Reality Mining From Mobile Subscribers
Cybernetics and Systems
Expert Systems with Applications: An International Journal
Information Processing and Management: an International Journal
An elaborated model of social search
Information Processing and Management: an International Journal
Do your friends make you smarter?: An analysis of social strategies in online information seeking
Information Processing and Management: an International Journal
Questions are content: a taxonomy of questions in a microblogging environment
Proceedings of the 73rd ASIS&T Annual Meeting on Navigating Streams in an Information Ecosystem - Volume 47
ExpertRank: A topic-aware expert finding algorithm for online knowledge communities
Decision Support Systems
Information Technology and Management
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Research in the information processing, situated learning and social network traditions has consistently demonstrated the importance of social networks for acquiring information. However, we know little about how organizational relationships established by a relative position in a formal structure or social relationships established by interpersonal processes influence who is sought out for various kinds of information. Prior research suggests that people often receive some combination of five benefits when seeking information from other people: (1) solutions; (2) meta-knowledge (pointers to databases or people); (3) problem reformulation; (4) validation of plans or solutions; and (5) legitimation from contact with a respected person. This research builds on that work by assessing the influence of organizational and social structures (such as similarity of job function, hierarchy, task interdependence, physical proximity, influence, trust, friendship and gender) on receipt of these benefits from other people in a physically distributed organization. Task interdependence is the strongest and most consistent predictor of information seeking. However, social relations also affect the receipt of informational benefits, especially as they become more representational and affective. Implications are suggested for the study of social capital, computer-mediated communication and organizational learning