Connections: new ways of working in the networked organization
Connections: new ways of working in the networked organization
How senior managers acquire and use information in environmental scanning
Information Processing and Management: an International Journal
Computerization and controversy (2nd ed.): value conflicts and social choices
Computerization and controversy (2nd ed.): value conflicts and social choices
Learning from notes: organizational issues in groupware implementation
Computerization and controversy (2nd ed.)
Social informatics in information science: an introduction
Journal of the American Society for Information Science
Work, friendship, and media use for information exchange in a networked organization
Journal of the American Society for Information Science
Information management for the intelligent organization (2nd ed.): the art of scanning the environment
Knowledge management systems: issues, challenges, and benefits
Communications of the AIS
Communications of the ACM - Adaptive middleware
Designing Complex Organizations
Designing Complex Organizations
The Social Life of Information
The Social Life of Information
Working Knowledge: How Organizations Manage What They Know
Working Knowledge: How Organizations Manage What They Know
The many faces of accessibility: engineers' perception of information sources
Information Processing and Management: an International Journal
Information seeking in social context: structural influences andreceipt of information benefits
IEEE Transactions on Systems, Man, and Cybernetics, Part C: Applications and Reviews
International Journal of Information Management: The Journal for Information Professionals
How technology affects students' departures from online learning communities
ACM SIGGROUP Bulletin - Special issue on online learning communities
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Most research on the role of information and communication technologies (ICT) in the workplace has focused on companies that adopted ICT after many years of working without it. However, companies that have been "always connected" may offer different lessons. In this study, we look at how workers at an Internet-era company obtain information they need to do their jobs. We look at both human and documentary sources of information; whether those sources are accessed online or offline; and the impact of type of information source and access on individual performance. Results parallel past research with two significant differences: 1) workers accessed human sources via online channels more frequently than via offline channels, and 2) higher individual performance was associated with online access to human sources rather than offline access to human sources. The findings have implications for theories of knowledge management and uses and effects of technology in organizations.